Fixed Operations Two-day Course

Learn how to analyze a dealership’s service and parts departments using the financial statement and the dealership’s DMS reports. Areas covered: hours sold, gross retention, technician proficiency, work mix, single-line repair orders, gross and true turns, level of service, phase- in/phase-out, best reorder points/best stocking levels, lost sales, emergency purchases, special orders and obsolescence. A repair order analysis is completed and analyzed, and an emphasis is placed on the synergy needed between the service and parts departments.

Note: For dealer groups, these courses can be divided into stand-alone two-day or three-day service and parts operations.


Recommended Prerequisite

Through a Dealer’s Eyes on What’s Important on the Financial Statement

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Learning Objectives

  • Determine the impact of Fixed Operations on total dealership success.
  • Analyze and interpret parts and service performance measurements.
  • Calculate and differentiate markup vs. profit.
  • Compare and contrast gross turns and true turns in the parts department inventory.
  • Determine parts and service profitability and recommend opportunities for growth.
  • Identify ways to improve technician proficiency.


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Learning Objectives

  • Determine profitability for the Parts and Service Departments.
  • Apply understanding of the parts life cycle to improve profitability.
  • Calculate metrics to identify opportunities to boost efficiency.
  • Analyze service operations to identify opportunities for the dealership in shop organization and utilization.
  • Evaluate different methods of customer communication in the service department.
  • Utilize metrics and best practices to identify inefficient processes and how to have conversations on how to improve them.