Dealer Driven: The NADA Podcast
Each ~20-minute episode provides practical solutions that can be applied immediately in the dealership. Listen below or on your favorite podcast app.
Episodes
S1E10: Michelle Phelps with Authenticom shares real-world examples of what can happen when dealers lose track of access to their data. She explains how NADA Vault, a free resource available to NADA members, can help dealers manage data on their own terms. This episode sponsored by NADA Vault. Read the blog | View on YouTube
S1E9: NADA Chief Economist Patrick Manzi reviews how the U.S. light vehicle market performed in Q2 and offers his expert insights into what dealers, automakers and consumers might expect in the months ahead. This episode sponsored by Kerrigan Advisors. Read the blog | View on YouTube
S1E8: Autotrader and KBB's Jade Terreberry and Cox Automotive's Vanessa Ton join us to unpack the results of Cox Automotive's latest Car Buyer Journey Study and what it means for dealerships aiming to stay ahead of evolving consumer expectations. This episode sponsored by Autotrader. Read the blog | View on YouTube
S1E7: Automotive retail expert Joe St. John explains how to create a seamless journey for your customers from online research to in-dealership purchase. Read the blog | View on YouTube
S1E6: Powerhouse sales trainer Jennifer Suzuki discusses how service departments can dramatically increase profitability while improving customer retention. Read the blog | View on YouTube
S1E5: Kerrigan Advisors Founder and Managing Director Erin Kerrigan shares how dealers can increase the value of their business by focusing on performance, operations, real estate and smart expansion. Read the blog | View on YouTube
S1E4: NADA Consultant & Digital Analytics Technical Specialist Jim Dodd breaks down how dealers can use AI, CDPs and their data to gain a competitive edge. Read the Blog | View on YouTube
S1E3: NADA Academy instructor Brian Crossin emphasizes the importance of managing parts inventory effectively to maximize a dealership’s cash investment. Read the Blog | View on YouTube
S1E2: NADA Academy instructor Larry Hourcle offers several silver bullets to help identify and eliminate technician "time vampires" in your dealership. Read the Blog | View on YouTube
S1E1: Cathy Palochko, COO of Quantum5 & Esi-Q, explains how to build a team that thrives in today’s evolving automotive landscape, but is also ready for the future. Read the Blog | View on YouTube
T: Welcome to Dealer Driven, the podcast of the National Automobile Dealers Association.
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Dan Ruddy
Bryant
"F&I Best Practices," with Chuck Bryant, NADA Academy instructor. Explore the critical balance between compliance and profitability in the finance and insurance (F&I) office. We will discuss the nuts and bolts of effective deal audits, setting appropriate payment ranges and crafting a strong offer presentation, all while staying aligned with ethical practices and compliance requirements. We'll also explore how to design an F&I product menu that reflects the real needs of your customers based on region, vehicle type and buyer profile. With increased scrutiny around “valueless” products and growing litigation risk, we talk about how tailoring offerings to add clear, measurable value can both protect your dealership and enhance the customer experience.
Tentative release date: August 25, 2025
sponsored by
Croteau
Westman
"Closing Out Your Year From a Financial Perspective," with NADA Academy Instructors Sharlene Croteau and Heather Westman. Dealerships across the country are working to wrap up their fiscal year, assess performance and set the stage for a strong start to next year. But getting year-end right requires a strategic, department-wide approach. Croteau and Westman will walk us through smart financial practices to adopt right now, from aging inventory and floorplan expenses to department engagement and overlooked housekeeping tasks.
Tentative release date: September 15, 2025
Manzi
"NADA Market Beat: Q3 Review, Q4 Preview," with NADA Chief Economist Patrick Manzi. Gain an update and outlook for the U.S. economy and light-vehicle market. Learn more about the performance of the labor market, path of interest rates and outlook for the economy, as well as the U.S. light-vehicle market trends and outlooks for sales, powertrain mix and inventory.
Tentative release date: October 13, 2025
Pollak
“Used Vehicle Investment Management” with Dale Pollak, Cox Automotive Executive Vice President and vAuto Founder. In his latest book, “Invested: The New Science, Strategy, & System of Used Vehicle Investment Management,” Pollak challenges traditional beliefs and assumptions that have governed used vehicle departments for over a century. He joins us for a lively discussion and to offer actionable strategies and resources that will help dealers redefine profitability strategies in today’s historically challenging market.
Tentative release date: November 17, 2025
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