This episode sponsored by
In the latest episode of the NADA podcast Dealer Driven, we’re diving into the heart of the finance and insurance (F&I) office with Chuck Bryant, NADA Academy instructor. Bryant unpacks how dealers can strike the perfect balance between compliance and performance — two areas often seen as competing, but in reality, they can (and should) work hand in hand.
As Bryant explains, clean documentation and well-structured deal audits build trust—trust that drives stronger product acceptance, higher CSI scores, and ultimately, more revenue.
Listeners will get practical, step-by-step insights, including:
- Deal Audits Done Right: Why weekly spot checks, monthly deep dives, quarterly process reviews and annual third-party audits can be your best safeguard.
- Digital Tools & Checklists: How to streamline compliance and reduce risk by going digital wherever possible.
- Smarter Product Menus: Helping customers see how protection options can be tailored to fit their monthly payment.
- Value-Driven Selling: Designing menus tailored to region, vehicle type and buyer profile—helping dealerships avoid “valueless” products while enhancing customer experience.
With litigation risk on the rise and scrutiny over product offerings increasing, Bryant emphasizes one core principle: trust and experience equal profit.
Whether you’re refining your F&I process or looking for fresh ways to protect your dealership while serving customers better, this episode delivers both practical strategies and long-term perspective. Tune in to this episode of Dealer Driven and walk away with actionable steps to strengthen compliance, build customer trust and grow your bottom line.
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