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- Email: customerservice@nada.org
All Results
NADA, ATD
Marketing Manager
The Marketing Manager studies the dealership's customer base and the automotive retail market in the area to develop effective programs for soliciting business.
NADA, ATD
Information Systems Manager
The dealership information systems manager directs and coordinates activities related to the management, acquisition, installation and maintenance of internal communications and information systems and related equipment.
NADA, ATD
General Receptionist Greeter
Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
NADA, ATD
General Office Clerk
The General Office Clerk assists the office manager by performing a variety of duties.
NADA, ATD
General Manager
The General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer.
NADA, ATD
General Cashier
The General Cashier receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.
NADA, ATD
File Clerk
The File Clerk organizes dealership records in an efficient manner enabling easy and quick retrieval.
NADA, ATD
Education Training Manager
Education Training Manager plans, coordinates and directs personnel training and staff development programs for the dealership.
NADA, ATD
Customer Service Representative
The Customer Service Representative serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.
NADA, ATD
Controller
The Controller reports the financial condition of the total dealership to the dealer/general manager regularly and accurately, among other duties.
NADA, ATD
Comptroller
The Comptroller reports the financial condition of the total dealership to the dealer/general manager regularly and accurately, along with other duties.
NADA, ATD
Chief Financial Officer
Directs the dealership's financial planning and accounting practices, as well as its relationship with lending institutions, shareholders and the financial community by performing the following duties personally or through subordinate managers.
NADA, ATD
Chief Executive Officer
The Chief Executive Officer manages and directs the dealership toward its primary objectives, based on profit and return on capital, by performing a variety of duties personally or through subordinate managers.
NADA
NADA Executive Staff - John Beckman
John Beckman serves as NADA’s Executive Vice President and Chief Operating Officer, working across the organization on strategy and operations, as well as development of new business opportunities. Mr. Beckman also oversees NADA’s Dealership Operations, Membership, Information Technology and Economics and Data Analytics.
John brings more than…
NADA
NADA Issues Updated Driven Guide to the FTC Safeguards Rule
Updated Driven Guide to the FTC Safeguards Rule
NADA, ATD
OSHA Releases National Employer COVID-19 “Vaccination-or-Test” Mandate
Today the Occupational Health and Safety Administration issued a pre-publication emergency temporary standard (ETS) mandating that most employers with 100 or more employees generally require that those employees be either (1) fully vaccinated or (2) tested weekly for COVID-19. The ETS will take effect when published (likely tomorrow, November 5,…
NADA, ATAE
FTC Announces $10 Million Settlement with Illinois Dealership Group for Alleged Unlawful Add-On Charges and Discriminatory Conduct
FTC enters into a proposed $10 million dollar settlement.
NADA
NADA Board of Directors - David Hammer
David Hammer is dealer principal of Contemporary Automotive Inc. in Milford, N.H.
NADA
NADA Board of Directors – Lane Nichols
Lane Nichols is dealer principal of Gene’s Chrysler Dodge Jeep Ram in Fairbanks, Alaska.
NADA
NADA Board of Directors – Scott McCandless
Scott McCandless is president of McCandless Truck Center in Aurora, Co.
NADA
NADA Board of Directors – Sydney "Sid" Dillon
Sid Dillon is president of Sid Dillon Chevrolet in Fremont, Neb.
NADA
ATAE Opt-In for Affinity Provider Proton Dealership IT
ATAEs seeking to help promote Proton Dealership IT as an NADA Affinity Provider should fill out the form below.
NADA
NADA Affinity Provider: Proton Dealership IT
Proton Dealership IT provides an IT department and Cyber Security Operations center tailored specifically to automotive retail. Proton’s highly experienced cyber security team proactively monitors and maintains a suite of cyber security solutions to better safeguard your dealership from malicious attacks, such as ransomware, phishing, and data…
NADA, ATD
OSHA Injury and Illness Electronic Reporting Deadline Looms
Dealerships are required to electronically file 2020 employee workplace injury and illness records (for 300A) with OSHA by March 2.
NADA, ATD
NADA 20 Group Membership Benefits
NADA 20 Group offers unrivaled expertise and resources. With an average of 25 years of automotive retail experience, NADA consultants have the association's resources at their fingertips to help guide their groups on industry hot topics and issues.
ATAE
Swiss Government May Ban EV Use This Winter to Conserve Electricity
The plan supposedly outlines two separate phases of restrictions.
ATAE
Buy a Ford and Save the World: Ford’s Commitment to an Electric Future
When American auto giant Ford announced that it planned to use exclusively renewable energy by 2035, a lot of eyebrows were raised.
ATAE
Mazda to announce new roadmap with expanded EV plans
Mazda will reportedly reveal an updated mid-term plan this month, with changes to its electric vehicle strategy.
ATAE
Dodge Is Reinventing Its Dealerships' Service Departments as EV Speed Shops
With the future of Dodge performance heading towards electric power, you might be wondering how are you going to tune and upgrade your Charger Daytona EV into a high-horsepower beast.
ATAE
General Motors to develop new EV battery separator
General Motors is partnering with Microvast, a battery manufacturer, to develop special EV battery separator technology and build a plant in the U.S.
ATAE
Review: 2023 Nissan Ariya turns over a new Leaf for brand
The 2023 Nissan Ariya not only represents the best new ground-up Nissan in years, it also reorients a brand that has seemed adrift since its erstwhile leader, Carlos Ghosn, ran afoul of the law.
ATAE
Ford Doubled Its EV Sales by Tripling Its EV Model Lineup
The Ford Motor Company is struggling to satiate the demand for its vehicles. In its October sales report, Ford stated that vehicle sales are down ten percent compared to October 2022, while orders for 2023 model-year vehicles are up 134 percent.
ATAE
Georgia lands EV battery parts plant after company gets $178M grant
A Belgian company is expanding its operations in Augusta by building a new electric vehicle battery component factory.
ATAE
2023 could be active year for state dealer franchise legislation
Next year may shape up to be an active year for dealer franchise legislation in state capitals.
NADA, ATD
Recent Equal Employment Opportunity Commission (EEOC) Settlement with Dealership Underscores Importance of Equal Pay
The Equal Pay Act and Title VII of the Civil Rights Act of 1964 prohibits discrimination based on pay and retaliation against employees who request pay equal to employees of the opposite sex. Recently, the EEOC announced a settlement with a dealership to pay $62,500 and provide other relief to settle a pay discrimination and retaliation lawsuit…
NADA
2023 Fuel Economy Guide Now Available By law, dealers must provide the Guide to customers upon request
2023 Fuel Economy Guide - required and available
NADA
New NADA Resource for Compliance with the FTC Safeguards Rule Reminder: Deadline is December 9*
FTC Safeguards Rule Deadline Reminder
NADA
NADA Analytics
NADA Analytics removes the noise and confusion around digital metrics so you can analyze your digital marketing campaigns and spend.
NADA
Dealerships Must Begin Displaying a New EEOC “Know Your Rights” Poster.
New EEOC Posters that must be displayed
ATAE
5 Things Not to Buy in 2023
It’s been a year of contradictions. The recession drum beats on, interest rates are rising, and the stock market has taken a tumble, and yet retail sales have risen 6.5% in the last 12 months, trailing a 7.1% increase in the cost of living.
ATAE
U.S. Transition to BEVs May Be Moving Faster Than Believed
A new tracking index from researcher J.D. Power shows when viewed against model availability, market penetration for battery-electric vehicles in the U.S. is well above their overall 7% retail share.
ATAE
EVs near gas cars on cost, but that clears just 1 hurdle
The new J.D. Power EV Index shows that EVs cost almost the same as gasoline vehicles to own, but infrastructure and low interest remain roadblocks.
ATAE
Can California’s electric-vehicle push overcome the red-state backlash?
A wall of license plates at the Elwood Haynes Museum, in the former mansion owned by Elwood Haynes, an inventor who is credited with being the first to produce cars commercially in 1894, in Kokomo, Ind.
This industrial city an hour north of Indianapolis isn’t as famous as Detroit, but it has become an unlikely battleground in the war over…
ATAE
Finally, the End of the Car Dealership?
It’s become trendy to mock Tesla in recent years. From the disastrous Cybertruck announcement, to viral clips of exploding cars and Teslas under computer control attempting to drive into oncoming traffic, the company and its egomaniac CEO Elon Musk have lost much of the shine they had five years ago.
NADA Show
Shuttle Bus Schedule
ATD
ATD Truck Industry Forum Sponsorship Opportunities
ATD Truck Industry Forum offers sponsorship and advertising opportunities.
NADA, ATD | Driven Management Guide
OSHA Respiratory Protection Rule (L38)
This dealer guide aimed to assist dealership body shops in meeting the Oct. 5, 1998 compliance deadline. This archived material is made available here as a courtesy.
NADA, ATD | Driven Management Guide
The Federal Hazmat Transportation Regulations, 3rd ed. (L37)
This dealer guide provides an overview of dealership and hazmat employee responsibilities under the federal hazardous materials transportation law, including reference to classification, training, packaging, and other requirements.
NADA, ATD | Driven Management Guide
Americans with Disabilities Act, Part II (L29)
This dealer guide aims to help dealers comply with the Americans with Disabilities Act (ADA).
NADA, ATD | Driven Management Guide
Americans with Disabilities Act, Part I (L27)
The Americans With Disabilities Act (ADA), enacted on July 26, 1990, was divided into two parts: 1) public accommodation/public access and 2) employment. This Driven guide covers only the public accommodation section of the law.
NADA, ATD | Driven Management Guide
Federal Odometer Law (L25)
This dealer guide covers dealership responsibilities under the Motor Vehicle Information and Cost Savings Act (Odometer Law), which aims to reduce odometer tampering and to protect against motor vehicles with altered or reset odometers.
NADA, ATD | Driven Management Guide
EPA Underground Storage Tank Regulations: 2016 Update (L23)
This dealer guide is a revision of the December 1988 NADA guide to the EPA Underground Storage Tank Regulations.
NADA, ATD | Driven Management Guide
Updated OSHA HazCom Standard (L22)
A Dealer Guide to the Updated OSHA HazCom Standard explains compliance with OSHA's Hazard Communication (HazCom) Standard.
NADA, ATD | Driven Management Guide
Updated OSHA Asbestos Standard (L18)
This dealer guide explained the rule and its relevance to dealers.
NADA, ATD | Driven Management Guide
Federal Tax Treatment of Demos (L17)
This dealer guide explains the IRS's simplified methods for valuing the use of demonstrator vehicles by full-time salespersons and other dealership employees.
NADA, ATD | Driven Management Guide
Federal Hazardous Waste Law (L15)
This dealer guide explains the amendment and what dealers had to do be in compliance with the Resource Conservation and Recovery Act (RCRA).
NADA, ATD | Driven Management Guide
Federal Records Retention and Reporting (L03)
This dealer guide outlines current federal requirements from the federal agencies that regulate dealership operations, and includes additional suggestions and countless references for further information.
NADA, ATD | Driven Management Guide
Engaging Millennials in the Dealership Workforce (ER16)
Dealership jobs can be a hard sell for typical Millennials. The question of how to recruit, manage and retain these employees is important, because they will comprise 46 percent of the workforce by 2020. The answer involves making them proud of working for a dealership so they will stay long enough to make a positive contribution to dealership…
NADA, ATD | Driven Management Guide
Automotive Customer Relationship Management (CR08)
This dealer guide discusses the goals and driving forces in the automotive CRM market, as well as CRM core functionality and some future CRM applications.
NADA, ATD | Driven Management Guide
Basic Telephone Skills for Dealership Personnel (CR04)
This dealer guide establishes guidelines for telephone etiquette, and is designed for everyone in your dealership who communicates with customers.
NADA, ATD | Driven Management Guide
Customer Relations Checklist (CR02)
This dealer guide is designed to help you assess customer relations across all departments and increase repeat and referral business.
NADA, ATD | Driven Management Guide
Customer Relations: Profits, Not Problems (CR01)
Dealer Guide to Customer Relations: Profits, Not Problems examines dealer consumer relations and focuses on practical preventive measures that you, the dealer, can take to head off problems before they occur.
NADA, ATD | Driven Management Guide
Delivering the Safety that Comes with the Car (CR05)
The National Highway Traffic Safety Administration (NHTSA) has called upon dealerships to promote highway safety. NADA took up the challenge with this guide, which discusses a number of major automotive safety features; a safety checklist is provided.
NADA, ATD | Driven Management Guide
Business Succession Planning (BM43)
This dealer guide aims to assist dealers wishing to retire or otherwise transition a business.
NADA, ATD | Driven Management Guide
Preventing and Detecting Fraud (BM42)
This dealer guide addresses necessary internal controls, insurance coverage, leading indicators of white-collar criminals, and what to do if you discover fraud in your dealership.
NADA, ATD | Driven Management Guide
Leveraging the Internet to Drive Sales (BM41)
This dealer guide outlines the needs of online consumers and how to meet them.
NADA, ATD | Driven Management Guide
Selecting IT Vendors (BM40)
This dealer guide outlines the process of selecting IT vendors, from the initial vendor's product evaluation through the final selection and implementation.
NADA, ATD | Driven Management Guide
Dealer Survival Checklist (BM39)
This dealer guide focuses on controlling receivables and inventories to manage cash and maximize revenue production.
NADA, ATD | Driven Management Guide
Internet Process Management Checklist: Create an Internet-Savvy Culture at Your Dealership (BM38)
This dealer guide addresses the growing importance of the Internet in branding and marketing in automobile dealerships, also examining the use of search engines, social networking sites, video applications, tracking, and measuring.
NADA, ATD | Driven Management Guide
The Credit Crisis: Implications and Opportunities (BM37)
This dealer guide discusses how to manage through a market with limited credit.
NADA, ATD | Driven Management Guide
A Dealer Checklist for IT and DMS Dealer Operations (BM36)
This dealer guide is designed to help dealers assess their costs and requirements for hardware, networking, training, etc. for their DMS systems and all IT needs in each department.
NADA, ATD | Driven Management Guide
Dealer and General Manager Planning Calendar (BM35)
Dealer Guide on the Dealer and General Manager Planning Calendar discusses how dealer/general manager planning calendars organize all of the various daily, weekly, and monthly dealership tasks by frequency and department.
NADA, ATD | Driven Management Guide
Driving Dealership Performance (BM34)
This dealer guide reports the results of a landmark NADA study across automotive brands to identify and measure the activities, practices and behaviors that drive dealership financial profitability.
NADA, ATD | Driven Management Guide
Cash Flow Management (BM33)
The dealer guide teaches the importance of managing cash daily.
NADA, ATD | Driven Management Guide
Energy Star: Putting Energy into Profits (BM31)
This dealer guide describes energy efficiency opportunities in the dealership, including easy modifications to existing facilities as well as new installations.
NADA, ATD | Driven Management Guide
Wage-Hour Self-Audit
This dealer guide discusses what dealerships must do to be in compliance with the Fair Labor Standards Act (FLSA).
NADA, ATD | Driven Management Guide
Choosing and Working with Your CPA (BM21)
This dealer guide explains what to look for in a dealership financial advisor and how the relationship should work.
NADA, ATD | Driven Management Guide
Financial Management (BM20)
This dealer guide explains how to analyze your financial picture and make comparisons that will reveal the truth behind the numbers.
NADA, ATD | Driven Management Guide
Property-Casualty Insurance Coverage (BM18)
This dealer guide describes common risks and coverage, and explains how to assess needs and reduce the risk to your dealership.
NADA, ATD | Driven Management Guide
Solid Waste Management (BM16)
This dealer guide provides an overview of WasteWise aimed to help dealers participate in the program.
NADA, ATD | Driven Management Guide
Insurance Analysis Checklist (BM13)
This dealer guide explains how the Insurance Analysis Checklist lists and explains insurance policies important to dealerships, detailing common risks and available coverage
NADA, ATD | Driven Management Guide
Taxpayer Identification and Backup Withholding (BM10)
This dealer guide explains the requirements of the Interest and Dividend Tax Compliance Act and offers suggestions for dealer compliance.
NADA, ATD | Driven Management Guide
FTC Used Car Rule (L12)
This dealer guide provides franchised automobile and commercial truck dealerships an overview of the revised federal Used Car Rule.
NADA
Upcoming Classes
Resources
Sales Management brochure
Office Management brochure
Parts Management brochure
Service Management brochure
Training Hotels
Student Login Guide
NADA Education brochure
Permission to Attend
CONVINCE YOUR MANAGER YOU NEED TO ATTEND
Do you need help attending…
NADA, ATD
Warranty Clerk
The Warranty Clerk prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.
NADA, ATD
Transmission Technician
The Transmission Technician repairs manual and automatic transmissions in vehicles following dealership and manufacturer quality and time standards. Requires manufacturer product-specific training.
NADA, ATD
Shuttle Driver
The Shuttle Driver enhances the customers' positive service experience by driving them to or picking them up from their homes or offices while service is being performed on their vehicles.
NADA, ATD
Shop Foreman/Supervisor
The Shop Foreman/Supervisor ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
NADA, ATD
Service Manager
The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records.
NADA, ATD
Service Greeter
The Service Greeter receives customers and assists them by performing a variety of duties.
NADA, ATD
Service Dispatcher
The Service Dispatcher plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
NADA, ATD
Service Cashier
The Service Cashier receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.
NADA, ATD
Service Advisor
Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders.
NADA, ATD
Safety Manager
The Safety Manager establishes and promotes the maintenance of a safe, accident free and healthy work environment by performing the following duties personally or through subordinate supervisors.
NADA, ATD
Quality Control Manager
The Quality Control Manager plans, coordinates and directs the dealership service department’s quality control efforts, ensuring that repairs to customers’ cars have been completed correctly and that vehicles are returned to customers in the proper condition.
NADA, ATD
New Vehicle Get-Ready Technician
The New Vehicle Get-Ready Technician inspects and services new vehicles when they are delivered to the dealer and makes minor repairs or adjustments to ensure the salable condition of the vehicles.
NADA, ATD
Medium/Heavy Duty Truck Technician
The Medium/Heavy Duty Truck Technician repairs and maintains diesel and gasoline engine industrial trucks according to dealership and factory specifications.
NADA, ATD
Lubrication Specialist
The Lubrication Specialist lubricates the moving parts of vehicles.
NADA, ATD
General Service Technician - D Class
Requires the ability to perform light maintenance and repairs which include lube, oil, and filter changes, balancing and rotation of tires and flushing cooling systems and is an entry-level position.
NADA, ATD
General Service Technician - C Class
The General Service Technician - C Class performs most tasks assigned with some supervision required. Requires average mechanical knowledge.
NADA, ATD
General Service Technician - B Class
The General Service Technician - B Class functions as an experienced technician who is able to perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a C-Class general service technician.
NADA, ATD
General Service Technician - A Class
The General Service Technician - A Class functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair and who has previously worked as a B-Class general service technician.
NADA, ATD
Front End Technician
The Front End Technician functions as an experienced technician who is able to perform general vehicle repair and maintenance functions with little supervision required.
NADA, ATD
Fixed Operations Director
The Fixed Operations Director manages the efficient and profitable operation of the service, parts and body shop departments.
NADA, ATD
Electrician
The Electrician repairs and overhauls electrical systems in automobiles within quality and time guidelines set by dealership and factory. Requires manufacturer product-specific training.
NADA, ATD
Detailer
Vehicle detailers clean and refurbish new and used automobiles. The duties conform to dealership and/or manufacturer specifications and time allowances.
NADA, ATD
Custodian
The Custodian maintains a safe, clean working environment for all dealership employees and customers.
NADA, ATD
Brake Technician
The Brake Technician fixes and overhauls brake systems on vehicles following quality and time guidelines set by dealership and factory. Requires manufacturer product-specific training.
NADA, ATD
Body Technician
Body Technician repairs damaged body parts and bodies of vehicles in accordance with factory and dealership specifications and time standards.
NADA, ATD
Alignment Technician
The Alignment Technician aligns wheels, axles, frames, torsion bars and steering mechanisms of automotive vehicles. Requires manufacturer product-specific training.
NADA, ATD
Air Conditioning Technician
The Air Conditioning Technician installs and repairs automotive air-conditioning units within dealership and factory quality and time guidelines.
NADA, ATD
Used Vehicle Wholesale Manager
The Used Vehicle Wholesale Manager provides the used-vehicle sales department with a supply of marketable used vehicles within management's financial guidelines and purchasing policies, and assists with used-vehicle department management as directed.
NADA, ATD
Used Vehicle Salesperson
The Used Vehicle Salesperson sells used vehicles while achieving and maintaining appropriate levels of gross profit, volume and customer satisfaction.
NADA, ATD
Used Vehicle Sales Manager
The Used Vehicle Sales Manager ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.
NADA, ATD
Used Vehicle Lot Valet
The Used Vehicle Lot Porter moves and cleans vehicles, keeps used vehicles in sound working condition and helps the used-vehicle manager as requested.
NADA, ATD
Truck Sales Manager
The Truck Sales Manager ensures customer retention and profitability by hiring, training and measuring the performance of truck salespeople and establishing customer-focused sales standards.
NADA, ATD
Team Leader
The Team Leader monitors customer activity throughout the dealership. Trains salespeople and improves their performance.
NADA, ATD
Special Finance Manager
The special finance manager (SFM) structures car deals for clients with subprime credit who fall outside the conventional system, in compliance with special finance lender guidelines and auto dealership policy.
NADA, ATD
Social Media Coordinator
The Social Media Coordinator maintains all of the dealership's websites, feeds, blogs and online galleries.
NADA, ATD
Showroom Receptionist/Greeter
The Showroom Receptionist/Greeter serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party.
NADA, ATD
Service Manager
The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
NADA, ATD
Sales Training Manager
The Sales Training Manager establishes, implements and directs sales training programs to ensure the maximum effectiveness of the dealership's sales effort by performing the following duties personally or through subordinate supervisors.
NADA, ATD
Sales Manager
The Sales Manager directs the sales activities of the dealership by performing a variety of duties personally or through subordinate supervisors.
NADA, ATD
Sales Director
Sales Director manages the sales activities of the dealership by performing the following duties personally or through subordinate supervisors.
NADA, ATD
New Vehicle Product Specialist
The New-vehicle Product Specialist advises customers on vehicle platforms, option packages, and powertrain choices with special attention to features, benefits, functionality, and information.
NADA, ATD
New Vehicle Salesperson
The New Vehicle Salesperson sells new vehicles at dealership gross profit, volume, and customer satisfaction standards.
NADA, ATD
New Vehicle Sales Manager
The New Vehicle Sales Manager ensures customer retention and profitability by hiring, training and measuring the performance of salespeople and establishing customer-focused sales standards.
NADA, ATD
Medium- and Heavy-Duty Truck Salesperson (New and Used)
The Medium- and Heavy-Duty Truck Salesperson sells new and/or used medium- and heavy-duty trucks in accordance with established profit and unit count objectives.
NADA, ATD
Medium- and Heavy-Duty Truck Sales Coordinator
The Medium- and Heavy-Duty Truck Sales Coordinator manages the administrative sales activities of the dealership by performing a variety of duties.
NADA, ATD
Lot Attendant
Verifies receipt of and performs a damage inspection on new vehicles delivered to the dealership. Parks vehicles in the new-vehicle lot in an orderly manner.
NADA, ATD
Internet Salesperson
The Internet Salesperson responds to Internet customer inquires and ensures that the dealership actualizes its maximum profit potential on Internet sales.
NADA, ATD
Guest Relations Manager
The primary goal of the Guest Relations Manager is to make customers feel welcome and ensure their satisfaction. The Guest Relations Manager needs to work well with people, be able to handle stressful situations, and maintain a positive attitude.
NADA, ATD
General Sales Manager
The General Sales Manager assumes responsibility for customer retention and profitability in the new- and used-vehicle profit centers.
NADA, ATD
Floor Manager
The Floor Manager monitors customer activity, and trains salespeople to improve their performance..
NADA, ATD
Fleet Manager
The Fleet Manager manages the interface, bidding, sales and follow-up of fleet accounts. Supports the efforts of the new-vehicle department operations as needed.
NADA, ATD
Finance and Insurance Manager
The Finance and Insurance (F&I) Manager controls the sale. The F&I manager’s job is to secure each sale and ensure that every vehicle sold is delivered.
NADA, ATD
Delivery Coordinator
The Delivery Coordinator sells vehicle accessories and aftermarket services. Ensures customer satisfaction by professionally delivering vehicles to customers.
NADA, ATD
Commercial Vehicle Manager
The Commercial Vehicle Manager manages all activities of the commercial specialty vehicle department.
NADA, ATD
Certified Technology Expert
The certified technology expert (CTE) advises customers on the functionality of vehicle infotainment, comfort and safety systems with special attention to features, benefits, functionality and information.
NADA, ATD
Business Development Center Manager
The Business Development Center Manager supervises a team that answers all incoming calls to the dealership profit centers.
NADA, ATD
Automotive Salesperson
Automotive Salesperson sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.
NADA, ATD
Assistant Sales Manager
The Assistant Sales Manager helps the sales manager to monitor the new- and used-vehicle sales departments and the performance of all employees within those two departments.
NADA, ATD
Accessories Manager
The Accessories Manager sells and merchandises all OEM and aftermarket products for the dealership. This position plans and forecasts monthly objectives and works in concert with the new, used, parts and service departments to maximize gross profit opportunities.
NADA, ATD
Wholesale Parts Salesperson
The Wholesale Parts Salesperson sells parts and accessories to wholesale parts customers and actively solicits wholesale accounts.
NADA, ATD
Parts Runner
The Parts Runner assists the parts and service department personnel by performing the following duties.
NADA, ATD
Parts Manager
The Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.
NADA, ATD
Parts Inventory Manager
The Parts Inventory Manager maintains adequate parts inventory while minimizing obsolescence; maintaining proper reporting and financial controls; and ensuring adherence to all practices and policies required to meet these objectives.
