Service Management

Invest in yourself and gain the confidence to lead. This Professional Series Service Management course is designed by retail experts for new department managers to fit your retail lifestyle.


Convince Your Manager You Need to Attend

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Secure a spot today: Requires a $95 non-refundable deposit.

How it Works

The Professional Series Service Management course includes two days of core department-focused training and two additional days of leadership in the classroom, for a total of four days out of the dealership. Also included in the program is HR and DMS online training.

Each Professional Series Certification includes four instruction modules that may be taken in any order over the course of 12 months.

Module - 1
Core Competencies
Learn the Job, Secure Your Success
  • Learn how to best compete in your market.

  • Develop a service process that supports the dealership vision success.

  • Optimize service department operations and increased profits.

  • Harness new service potential to impact the bottom line and improve customer satisfaction.

  • Develop processes to recapture lost customers and retain new customers for improved CSI.

Module - 2
Leadership Foundations
Learn to Lead, Leverage the Power of Many
  • Adopt DISC as a model of leadership behavior and versatility, facilitating open communication.

  • Utilize problem solving and decision making in conflict resolution.

  • Employ the SMART model to achieve goals.

  • Sharpen your leadership style to motivate your team.

  • Raise productivity through skilled time management and ongoing priority analysis.

Module - 3
Human Resources Foundations
Learn to Build Your Team, Attract Top Talent
  • Uncover the correlation between people and profit.

  • Develop an effective onboarding program.

Module - 4
DMS Applications
Learn to Find the Data You Need, to Succeed

The DMS Applications module includes an 8-hour self-paced online course.

  • Harness the power of department 
specific reports.

  • Discover the most impactful functions of 
the DMS.

Watch Professional Series Overview

Watch Professional Series Overview