Service Management

Invest in yourself and gain the confidence to lead. This Professional Series Service Management course is designed by retail experts for new department managers to fit your retail lifestyle.


  • In-Person: Two days of department-focused training and two separate days of leadership training in the classroom.


  • Live Virtual Classroom: Four 3-hour sessions, spread over two weeks, of department-focused training. Followed by four 3-hour sessions, spread over two weeks, of leadership training.

Self-Paced: Online HR and DMS training included for both format options.



Secure a spot today: Requires a $95 non-refundable deposit.


Convince Your Manager You Need to Attend

Do you need help attending Professional Series? Download this template letter, edit it and share it with your manager.

How it Works

  • Pick your Service class dates.
  • Also select your Leadership Class dates during registration.
  • Once registered, you'll also gain access to the online HR and DMS training at no additional charge.
  • Receive your certification by completing department course, leadership course, and online HR and DMS training. 
Module - 1
Service Department Training 
Learn the Job, Secure Your Success
  • Learn how to best compete in your market.

  • Develop a service process that supports the dealership vision success.

  • Optimize service department operations and increased profits.

  • Harness new service potential to impact the bottom line and improve customer satisfaction.

  • Develop processes to recapture lost customers and retain new customers for improved CSI.

Module - 2
Learn to Lead, Leverage the Power of Many
  • Adopt DISC as a model of leadership behavior and versatility, facilitating open communication.

  • Utilize problem solving and decision making in conflict resolution.

  • Employ the SMART model to achieve goals.

  • Sharpen your leadership style to motivate your team.

  • Raise productivity through skilled time management and ongoing priority analysis.

Module - 3
Human Resources
Learn to Build Your Team, Attract Top Talent
  • Uncover the correlation between people and profit.

  • Develop an effective onboarding program.

Module - 4
DMS Applications
Learn to Find the Data You Need, to Succeed
  • Harness the power of department 
specific reports.

  • Discover the most impactful functions of 
the DMS.

Watch Professional Series Overview

Watch Professional Series Overview