Service Management Professional Series: Service Management

Profitably operate the dealership service department.

Program includes two days of core department-focused training and two additional days of leadership foundations, meaning only four days out of the dealership. The certification also requires the completion of HR Foundations and DMS Applications online courses, which are included. Invest in yourself and gain the confidence to lead. Designed by retail experts for the new or high-potential department manager to fit your retail lifestyle.

View Schedule

Free Whitepaper

LEARN THE JOB, SECURE YOUR SUCCESS

Core Competencies

Learn how to best compete in your market.
Develop a service process that supports the dealership vision success.
Optimize service department operations and increased profits.
Harness new service potential to impact the bottom line and improve customer satisfaction.
Develop processes to recapture lost customers and retain new customers for improved CSI.

LEARN TO LEAD, LEVERAGE THE POWER OF MANY

Leadership Foundations

Adopt DISC as a model of leadership behavior and versatility, facilitating open communication.
Utilize problem solving and decision making in conflict resolution.
Employ the SMART model to achieve goals.
Sharpen your leadership style to motivate your team.
Raise productivity through skilled time management and ongoing priority analysis.

LEARN TO BUILD YOUR TEAM, ATTRACT TOP TALENT

Human Resources Foundations