Steve Park, Senior Director of 20 Group and Academy
Steve ParkSteve brings 20-plus years of auto industry experience to NADA. Prior to joining NADA, Steve spent 10 years at Ford Motor Company in myriad roles in finance, purchasing, fleet, leasing, government and commercial sales, followed by two years as a General Motors Minority Dealer Development Academy fellow who graduated from the NADA Academy while training in every department of a dealership in Michigan. After the recession in 2009, he spent five years as VP of sales and marketing at a local and global fleet management company. Most recently, Steve has played a crucial role in building out the support team that our 20 Group staff works closely with in processing the monthly OEM-provided financial statement feeds that generate the printed composites and online dashboard. Steve now guides and directs the NADA 20 Group support and consulting staff serving almost 200 groups and more than 2,400 automotive dealer and manager members.

Mark Rogers, Manager and Dealership Management Consultant
Mark RogersMark joined NADA in 2005 and brings 35-plus years of auto-industry experience. Throughout his career, he has been involved in all aspects of the retail automotive industry and has extensive experience with most major franchises and both public and privately-capitalized dealers. He was a multi-year President's Award winner with Toyota and "Best in Class" with General Motors. Mark specialized in turn-around situations for six years prior to joining NADA. He is a top-rated workshop presenter at the annual NADA Show and at numerous state and international conventions.

Don South, Manager and Dealership Management Consultant
Don SouthDon brings 35-plus years of consulting, retail automotive and truck management experience, including 10-plus years as an NADA consultant. His expertise is in improving department profitability for General Motors, Ford, Chrysler, Honda, Subaru, Volkswagen, Mercedes-Benz, Volvo, Mitsubishi, Subaru and commercial medium-duty truck dealerships. He is a certified instructor for comprehensive service operations initiatives, including the Ford Lincoln Mercury Service Upgrade, Field Consulting Approach 3.0, Quality Care Maintenance, and Around the Wheel.

Chad Royston, Training and Operations Manager
Chad RoystonChad brings 15-plus years of auto-industry experience to NADA. He is a second-generation dealer and oversaw day-to-day operations and led his dealership group's training efforts. He previously worked in all aspects of dealership operations, including turning wrenches, delivering parts and departmental management. He credits a great team and culture for growing a single-point store into an eight-franchise multi-rooftop group. Chad eventually made his way to NADA, first as a financial management instructor with NADA Academy before transitioning into a training & operations manager. His passion now is to help reshape the industry that gave him so much.

Jeff Bakich, Dealership Management Consultant
Consultant Jeff Bakich 135x165Jeff brings 30-plus years of auto-industry experience to NADA. Prior to NADA, he held various positions in the dealership including parts and service director, dealership general manager and dealership co-owner. Additionally, he was a NADA 20 Group chairperson and has 15 years of field consulting experience. Jeff is a proven profitable dealer, with top-tier customer retention and satisfaction working with Ford, Chrysler, General Motors and Nissan.

Glenn Barton, Dealership Management Consultant
Barton_GlennGlenn brings 35-plus years of auto-industry experience to NADA. He started his career in retail automotive management in domestic, import and high-line venues. He has worked with various manufacturers with a proficiency in combining cost controls, revenue growth, continuous process improvements, and in-depth staff training to achieve significant profitability, volume, and incomparable customer satisfaction. His franchise expertise is with Lincoln-Mercury, Saab, Subaru, Alfa Romeo, Maserati, Chevrolet, Honda, Nissan and Toyota.

Betsi Bellamy, Dealership Management Consultant
Betsi BellamyBetsi brings 30-plus years of auto-industry experience to NADA. Prior to joining NADA she was a general manager for 15 years at a multi-franchise store with both domestic and import makes. Additionally, she was a NADA 20 Group chairperson, an approved dealer candidate with the General Motors Women’s Initiative and won the Ford Lincoln President’s award. Betsi currently facilitates dealer, internet manager, controller and office manager, and chief financial officer groups for NADA.

Mario Clementoni, Dealership Management Consultant
Mario ClementoniMario brings 40-plus years of auto-industry experience to NADA. Prior to NADA, he was a dealer principal, a Lincoln-Mercury dealer council representative, and chairman of Lincoln-Mercury Advertising Fund. Over his extensive career, he has worked in all aspects of dealership operations and with various manufacturers, including Audi, BMW, Chrysler, Ford, Kia, Lincoln and Volkswagen.

Jim Dodd, Dealership Management Consultant
Jim DoddJim joined NADA in 2009 and brings 15-plus years of auto-industry experience in wholesale, retail, consulting and F&I. He began with NADA as an account executive for NADA Used Car Guide Automotive Dealer Vertical Market. Previously, he was the Field Sales Manager then Marketing Director of Southern Auto Auction and also was a board member at Connecticut Auto Retailers Association. He has been instrumental in consulting and developing mobile applications and strategies for dealers to maximize efficiencies in retail and auction settings while continuing to review and work with technology and processes to improve dealership efficiencies and profitability.

Tim Fortune, Dealership Management Consultant
Consultant Tim Fortune 135x165Tim brings 25-plus years of auto-industry experience to NADA. He has been involved in all aspects of retail automotive, from sales to vice president and operator. His expertise is in new and used cars, finance, franchise buy-sells, training and marketing with an extensive understanding of dealership technologies and computer software. His franchise expertise includes FCA, Ford, General Motors, Hyundai, Mazda, Lotus, Subaru, Mitsubishi, Suzuki and Volkswagen.

Tim Gavin, Dealership Management Consultant
Tim Gavin

Tim brings 35-plus years of auto-industry experience to NADA. Prior to NADA, he held various positions in the dealership, including service manager, general sales manager, general manager, dealer operator and dealer principal. Tim was a multi-year Five Star Award of Excellence Dealer, Gold Award Winner for Excellence for Resource Automotive for Honda Canada project, and J.D. Power distinguished team member with 2014 Mercedes-Benz SSI Improvement Project. He’s an adjunct professor for Leadership Development and a subject matter expert in sales, service and CSI for luxury, domestic and import dealerships.

Ray Grapsy, Dealership Management Consultant
Graspy_RayRay brings 35-plus years of medium- and heavy-duty commercial truck experience to ATD and NADA. He has been involved in all aspects of commercial truck operations including fixed and variable operations, lease and rental, financial management, heavy industrial equipment sales and service along with business plan preparation as a consultant. He was a dealer representative on Dealer Council in addition to OEM and vendor Advisory Boards. Ray was a leader in establishing the Automotive Technology Program for educating new technicians and other local vocational training programs. His franchise expertise includes Freightliner, Western Star, Isuzu, Hino, and International.

DJ Heller, Dealership Management Consultant
Consultant DJ 135x165DJ brings 20-plus years of auto-industry experience to NADA. Prior to NADA, he was a dealer principal, president of the New Car Dealers Association San Diego, chairman of the San Diego Ford Dealers Advertising and the San Diego Hyundai Dealers Advertising Association. DJ specialized in turn-around strategies, cash management, improving overall processes and doubling sales and profits in the height of the economic downturn.

Butch Hollister, Dealership Management Consultant
Butch Hollister

Butch joined NADA in 1997. He brings 45-plus years of auto-industry experience, including treasurer and board member of the Colorado Automobile Dealers Association, board member of the Chrysler National Dealer Council, presiding officer, Colorado Automobile Licensing Board, and NADA director. He is a fourth-generation dealer with an expertise in accounting, fixed operations, automotive leasing, and finance.

Tim Hommer, Dealership Management Consultant
Tim HommerTim brings 35-plus years of auto-industry experience to NADA. He started his career as an accountant and quickly moved through all departments of the dealership to general manager. He held this position with Granger Motors for 28 years, managing and growing the profitability of the new, used, finance, service, and parts departments. Tim’s expertise ranges from accounting, sales and finance to insurance, inventory management, workman’s compensation, health insurance, human resources, and customer relations.

Kelly Smith, Dealership Management Consultant
Smith_KellyKelly brings 30-plus years of auto-industry experience to NADA. He began his career in automotive with EDS before joining his families business as comptroller, ultimately becoming dealer principle. As a dealer, Kelly was an active member in NADA 20 Group, including chairman. Kelly is a proven, profitable dealer, with franchise expertise including Oldsmobile, GM, Chrysler and Subaru.

Jim Kinsella, Dealership Management Consultant
Jim KinsellaJim brings 40-plus years of auto-industry experience to NADA. As general sales manager of one of New England's largest Toyota dealerships, he achieved record-breaking sales and profitability. As a dealer principal, he turned around a struggling Ford dealership, more than doubling sales while raising CSI scores above the national average. He was inducted into the Heritage Registry of Who's Who in 2007. Jim specializes in variable operations and has extensive experience working with Ford, General Motors and Toyota dealers.

Phil Levy, Dealership Management Consultant
Phil LevyPhil joined NADA in 2005 and brings 40-plus years of auto-industry experience in wholesale, retail, and consulting. His career began with Ford Motor Company, then Toyota Sales USA, and Subaru America in numerous field and executive level assignments. Phil joined the retail ranks as a general manager at a Chrysler-Jeep-Subaru dealership and ultimately became vice president of operations for this group, where he spent 14 years. During the course of Phil's career, he has interfaced with more than 12 new-car franchises.

Randy "Mac" McCleskey, Dealership Management Consultant
Randy McCleskeyRandy brings 40-plus years of auto-industry experience to NADA. His experience includes various positions in both fixed and variable operations, including national director of training, sales and marketing for Automax Service Solutions. He has worked with all OEM franchises in every U.S. state except Alaska. In addition, his experience includes international consulting in 18 Chinese and three Canadian provinces. He has served on multiple advisory boards and was a three-time Chrysler Five Star Dealership recipient in three different states. Randy specializes in variable and fixed operations and CSI training.

George Nance, Dealership Management Consultant
George NanceGeorge has 40-plus years of experience developing profitable dealerships. He was the national chairman of the Lincoln Mercury Dealer Council and has experience with multi-franchise and publicly held companies. George utilizes his extensive knowledge in both fixed and variable operations with management teams across the country.

Dick Parrish, Dealership Management Consultant
Dick ParrishDick joined NADA in 1999 and brings 45-plus years of auto-industry experience. As a dealer principal and president of a Volvo-Volkswagen dealership, Dick was a charter member of a NADA 20 Group for 22 years. He also served on Volvo's dealer advisory council, NADA's industry relations committee, and the Jacksonville Automobile Dealers Association, including as president. He has worked with various manufacturers with an expertise in all aspects of dealership operations and frequently presents on dealership best practices, financial statement management, new and used cars, and fixed operations.

Wayne Phillips, Dealership Management Consultant
Wayne PhillipsWayne has 40-plus years of auto-industry experience, including 22 years at NADA. His experience includes serving as vice president/general manager of a Volkswagen and Subaru store and vice president of operations for a large dealer group with 10 stores and 14 franchises. Wayne has been a member of two different NADA 20 groups and enjoys the passion, initiative, and commitment shared between dealers and NADA.

Jim Prohaska, Dealership Management Consultant
Jim ProhaskaJim brings almost 50 years auto-industry experience to NADA, including more than 25 years as an NADA consultant. He began his automotive career with the Pontiac Motor Division and, during his nine years with General Motors, he worked as a service representative and district manager. He then entered the retail side of the business where he served as fleet manager, used vehicle manager, and general sales manager for a metropolitan Pontiac dealership. Prior to joining NADA 20 Group in 1988, he was the sales manager for a vehicle conversion company specializing in the construction of race-car trailers.

Mark Ruble, Dealership Management Consultant
Mark RubleMark brings 35-plus years of auto-industry experience to NADA. He has worked in a variety of dealership management roles in dealerships across the country, including new and used manager, executive manager, director of operations, and interim dealer operator. As interim dealer operator, he turned around operations for 16 failing dealerships, with responsibility for as many as three dealerships simultaneously. His franchise expertise is with Chrysler, Ford, General Motors, Infiniti, Kia, Mazda, and Nissan.

Paul West, Dealership Management Consultant
Paul WestPaul joined NADA in 1979. In his first role with the association, he worked with more than 3,500 dealers on estate planning and dealer successorship. With his expertise in financial management and succession planning, he then transitioned to management instructor for the NADA Academy and for the past 25-plus years has served as a NADA 20 Group consultant. His group experience includes BMW, Chrysler, Ford, General Motors, Honda, Lexus, and Toyota franchises. Before joining NADA, Paul owned and operated three large repair shops as well as one of the largest insurance companies in the Washington, D.C., metropolitan area.

Sheila York, Dealership Management Consultant
Consultant Sheila 135x165Sheila brings 30-plus years of auto-industry experience to NADA. Prior to joining NADA, she was a chief operating officer of two dealer groups. Additionally, Sheila was named one of the Automotive News 100 Leading Women in the North American Auto Industry in 2005. She utilizes her knowledge to teach department managers how their individual processes can affect their department’s profitability. Her experience ranges from balance-sheet management, fixed operations, used vehicle department to digital presence.

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