OFFICE MANAGEMENT II
This Professional Series Office Manager II course is designed for experienced office managers who want to expand their skill set in financial analysis, cash flow management, process improvement and strategic planning.
FORMAT OPTIONS
⯈ IN-PERSON
Two days of department-focused training and two additional days of leadership training, all in the classroom.
⯈ LIVE ONLINE
Four 3-hour sessions of department-focused training over two weeks, followed by four 3-hour sessions of leadership training, also over two weeks.
⯈ SELF-PACED MODULES
Online HR and DMS training included with both format options.
HOW IT WORKS
Each Professional Series Certification includes four instructional modules that may be taken in any order over the course of 12 months.
- Pick your Office + Leadership class dates during registration.
- Once registered, you'll also gain access to the self paced online HR and DMS training at no additional charge.
- Receive your certification by completing department course, leadership course, and online HR and DMS training.
PROGRAM FEE
$2,995
CERTIFICATION HIGHLIGHTS
EACH CERTIFICATION REQUIRES COMPLETING MODULES 1, 2, 3 AND 4
MODULE 1: OFFICE MANAGEMENT II
LEARN THE JOB
- Create strategies to engage with others as a strategic business partner.
- Analyze KPIs to evaluate dealership and department performance.
- Evaluate the dealership’s cash position to maintain healthy working capital and liquidity levels.
- Reduce frozen capital by managing receivables and monitoring inventory data.
- Explain the impact of weak departmental accounting practices.
- Calculate profitability forecasts for each department.
- Reconcile parts inventory and work-in-process.
- Describe the benefits of the 3-day close.
MODULE 2: LEADERSHIP
LEARN TO LEAD
- Adopt DISC as a model of leadership behavior and versatility, facilitating open communication.
- Utilize problem solving and decision making in conflict resolution.
- Employ the SMART model to achieve goals.
- Sharpen your leadership style to motivate your team.
- Raise productivity through skilled time management and ongoing priority analysis.
MODULE 3: HUMAN RESOURCES
LEARN TO MANAGE YOUR TEAM
- Navigating the transition from peer to boss.
- Providing effective feedback and motivating your team.
- Letting someone go.
MODULE 4: DMS APPLICATION
LEARN TO FIND THE DATA YOU NEED
- Harness the power of department specific reports.
- Discover the most impactful functions of the DMS.
Convince Your Manager
Do you need help attending Professional Series? Download this template letter, edit it and share it with your manager.
Contact
VIEW SCHEDULE & ENROLL
Important!
The student must be the individual to complete the application. Once the student starts the application process, it cannot be paused. You must select dates for both core and leadership classes at the time of registration. For assistance, call 800.557.6232.
