Technician Retention Starts Before They're Hired

Track: Fixed Operations

Saturday, January 28, 9:00 - 9:20 AM

Room: Dealer Learning Lab

Presenters: Kim Saylor, Mike Coley


Also presented on:

Sunday, January 29 12:00 - 12:20 PM

The secret to retaining service technicians starts long before they are hired. Through the right combination of career path awareness, mentorship, skill identification, training, technology-provider partnerships and setting up modern work environments, dealers can build sustainable fixed operations departments for long-term success.


Kim Saylor

Kim Saylor

CDK Global

Director, Fixed Operations

Kim Saylor is the product marketing director of fixed operations at CDK Global. She is responsible for the research, launch and marketing of products to improve the efficiency and profitability of dealerships' service and parts departments.

Mike Coley

Mike Coley

ASE Education Foundation


Mike Coley has been with ASE for 28 years, serving as president of the ASE Education Foundation since 2019. Before that, he served as senior vice president for ASE, directing operations, test development, customer service and IT workgroups. Before joining ASE, he managed a family-owned auto repair business in San Antonio. Coley has a bachelor's degree in electrical engineering from Southern Methodist University, an MBA from George Mason University, and taught automotive emissions classes at Northern Virginia Community College.