Dealer Driven: The NADA Podcast
Each ~20-minute episode provides practical solutions that can be applied immediately in the dealership. Listen below or on your favorite podcast app.
Episodes
S1E16: NADA Academy Instructor Andy Seidenman cuts through the hype, helps us understand AI’s real implications and uncovers how it can revolutionize the way dealerships operate. This episode sponsored by CARFAX. Read the blog | View on YouTube
S1E15: NADA's Matt Vollmers and Joe Fleming break down the biggest takeaways from NADA’s 2025 Workforce Study—The most authoritative and comprehensive study on dealership workforce trends. Discover how data-backed insights can help you build stronger teams, boost retention and create a workplace where careers thrive. Read the blog | View on YouTube
S1E14: NADA's Patrick Manzi and the National Auto Auction Assn.'s Larry Dixon dissect how the U.S. new, used and wholesale light-vehicle markets performed in Q3, and offer dealers insight as to how to prepare for Q4 and beyond. This episode sponsored by NAAA. Read the blog | View on YouTube
S1E13: NADA Show staff Alison Wides and Ashley Kempson preview the 2026 NADA Show lineup—sessions, speakers, exchanges, the expo, the high-octane Welcome Reception and what dealers can’t miss Feb. 3-6 in Las Vegas. Read the blog | View on YouTube
S1E12: NADA Academy instructors Sharlene Croteau and Heather Westman share practical strategies for forecasting, involving department managers in planning, and reviewing overlooked areas like unnecessary vendors, contract renewals and expense allocations. Read the blog | View on YouTube
S1E11: NADA Academy instructor Chuck Bryant unpacks how dealers can strike the perfect balance between compliance and performance in the F&I office—two areas often seen as competing, but in reality, they can (and should) work hand in hand. This episode sponsored by CUDL. Read the blog | View on YouTube
S1E10: Michelle Phelps with Authenticom shares real-world examples of what can happen when dealers lose track of access to their data. She explains how NADA Vault, a free resource available to NADA members, can help dealers manage data on their own terms. This episode sponsored by NADA Vault. Read the blog | View on YouTube
S1E9: NADA Chief Economist Patrick Manzi reviews how the U.S. light vehicle market performed in Q2 and offers his expert insights into what dealers, automakers and consumers might expect in the months ahead. This episode sponsored by Kerrigan Advisors. Read the blog | View on YouTube
S1E8: Autotrader and KBB's Jade Terreberry and Cox Automotive's Vanessa Ton join us to unpack the results of Cox Automotive's latest Car Buyer Journey Study and what it means for dealerships aiming to stay ahead of evolving consumer expectations. This episode sponsored by Autotrader. Read the blog | View on YouTube
S1E7: Automotive retail expert Joe St. John explains how to create a seamless journey for your customers from online research to in-dealership purchase. Read the blog | View on YouTube
S1E6: Powerhouse sales trainer Jennifer Suzuki discusses how service departments can dramatically increase profitability while improving customer retention. Read the blog | View on YouTube
S1E5: Kerrigan Advisors Founder and Managing Director Erin Kerrigan shares how dealers can increase the value of their business by focusing on performance, operations, real estate and smart expansion. Read the blog | View on YouTube
S1E4: NADA Consultant & Digital Analytics Technical Specialist Jim Dodd breaks down how dealers can use AI, CDPs and their data to gain a competitive edge. Read the Blog | View on YouTube
S1E3: NADA Academy instructor Brian Crossin emphasizes the importance of managing parts inventory effectively to maximize a dealership’s cash investment. Read the Blog | View on YouTube
S1E2: NADA Academy instructor Larry Hourcle offers several silver bullets to help identify and eliminate technician "time vampires" in your dealership. Read the Blog | View on YouTube
S1E1: Cathy Palochko, COO of Quantum5 & Esi-Q, explains how to build a team that thrives in today’s evolving automotive landscape, but is also ready for the future. Read the Blog | View on YouTube
T: Welcome to Dealer Driven, the podcast of the National Automobile Dealers Association.
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Sponsorship Contacts
Dan Ruddy
Upcoming Episodes
Saylor
“Turning Service Into a Competitive Advantage with Smart Technology,” with Kim Saylor, senior director of product marketing for fixed operations with CDK.
Kim Saylor will walk us through the flow of the repair experience—starting with scheduling and ending with payment—highlighting along the way how technology is improving each step of the service process. This will include:
- Appointment Scheduling: Learn how AI scheduling products along with Google Search integration helps capture more opportunities and reduce friction for customers.
- Check-In & Communication: AI supports professional messaging and keeps customers informed through tools such as a consumer portal.
- Inspection & Recommendations: We'll dive into predictive service, technician video features and AI cause & correction, showing how these tools help build trust and drive approvals.
- Payment Request: We'll wrap up with how technology streamlines the final step, making it easy and convenient for customers to complete their visit.
Tentative release date: December 1, 2025
Rivera
Harrington
“Public Policy Issues: 2025 Review & 2026 Preview,” with NADA Legislative Affairs Senior Vice President Ivette Rivera and Vice President Michael Harrington.
As the voice of America’s franchised automobile and truck dealers, NADA advocates for dealer interests and protects the franchise system before Congress, federal agencies, and the courts. Rivera and Harrington will review our policy wins from this year and let us know what they see in store for 2026.
Tentative release date: December 15, 2025
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