Dealer Driven: The NADA Podcast
Each ~20-minute episode provides practical solutions that can be applied immediately in the dealership. Listen below or on your favorite podcast app.
Episodes
S1E14: NADA's Patrick Manzi and the National Auto Auction Assn.'s Larry Dixon dissect how the U.S. new, used and wholesale light-vehicle markets performed in Q3, and offer dealers insight as to how to prepare for Q4 and beyond. This episode sponsored by NAAA. Read the blog | View on YouTube
S1E13: NADA Show staff Alison Wides and Ashley Kempson preview the 2026 NADA Show lineup—sessions, speakers, exchanges, the expo, the high-octane Welcome Reception and what dealers can’t miss Feb. 3-6 in Las Vegas. Read the blog | View on YouTube
S1E12: NADA Academy instructors Sharlene Croteau and Heather Westman share practical strategies for forecasting, involving department managers in planning, and reviewing overlooked areas like unnecessary vendors, contract renewals and expense allocations. Read the blog | View on YouTube
S1E11: NADA Academy instructor Chuck Bryant unpacks how dealers can strike the perfect balance between compliance and performance in the F&I office—two areas often seen as competing, but in reality, they can (and should) work hand in hand. This episode sponsored by CUDL. Read the blog | View on YouTube
S1E10: Michelle Phelps with Authenticom shares real-world examples of what can happen when dealers lose track of access to their data. She explains how NADA Vault, a free resource available to NADA members, can help dealers manage data on their own terms. This episode sponsored by NADA Vault. Read the blog | View on YouTube
S1E9: NADA Chief Economist Patrick Manzi reviews how the U.S. light vehicle market performed in Q2 and offers his expert insights into what dealers, automakers and consumers might expect in the months ahead. This episode sponsored by Kerrigan Advisors. Read the blog | View on YouTube
S1E8: Autotrader and KBB's Jade Terreberry and Cox Automotive's Vanessa Ton join us to unpack the results of Cox Automotive's latest Car Buyer Journey Study and what it means for dealerships aiming to stay ahead of evolving consumer expectations. This episode sponsored by Autotrader. Read the blog | View on YouTube
S1E7: Automotive retail expert Joe St. John explains how to create a seamless journey for your customers from online research to in-dealership purchase. Read the blog | View on YouTube
S1E6: Powerhouse sales trainer Jennifer Suzuki discusses how service departments can dramatically increase profitability while improving customer retention. Read the blog | View on YouTube
S1E5: Kerrigan Advisors Founder and Managing Director Erin Kerrigan shares how dealers can increase the value of their business by focusing on performance, operations, real estate and smart expansion. Read the blog | View on YouTube
S1E4: NADA Consultant & Digital Analytics Technical Specialist Jim Dodd breaks down how dealers can use AI, CDPs and their data to gain a competitive edge. Read the Blog | View on YouTube
S1E3: NADA Academy instructor Brian Crossin emphasizes the importance of managing parts inventory effectively to maximize a dealership’s cash investment. Read the Blog | View on YouTube
S1E2: NADA Academy instructor Larry Hourcle offers several silver bullets to help identify and eliminate technician "time vampires" in your dealership. Read the Blog | View on YouTube
S1E1: Cathy Palochko, COO of Quantum5 & Esi-Q, explains how to build a team that thrives in today’s evolving automotive landscape, but is also ready for the future. Read the Blog | View on YouTube
T: Welcome to Dealer Driven, the podcast of the National Automobile Dealers Association.
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Sponsorship Contacts
Dan Ruddy
Upcoming Episodes
Vollmers
Fleming
"Compensation and NADA Workforce Study Results," with NADA Academy instructor Matt Vollmers and NADA Industry Affairs Manager Joe Fleming. Vollmers and Fleming break down the most important findings from the 2025 NADA Workforce Study, from changing compensation structures to evolving benefit expectations and the growing importance of workplace culture. The episode offers a practical look at how dealerships can use data to make smarter staffing decisions, strengthen retention and create a culture where employees build long-term careers.
Tentative release date: October 27, 2025
Seidenman
"Using AI in the Dealership," with NADA Academy instructor Andy Seidenman. "AI" is one of today's buzziest buzzwords. But what is artificial intelligence? And more importantly, how can it help you work smarter and your dealership run more smoothly? Modern retailing, dealer website management and CRM implementation expert Andy Seidenman joins us to separate fact from fiction as what AI is and what it can do for your team, provide advice on how to start implementing it into your processes today and offer a glimpse as to what's next in the AI evolution.
Tentative release date: November 17, 2025
Pollak
“Used Vehicle Investment Management” with vAuto Founder Dale Pollak. In his latest book, Invested: The New Science, Strategy, & System of Used Vehicle Investment Management, Pollak challenges traditional beliefs and assumptions that have governed used vehicle departments for over a century. He joins us for a lively discussion and offers dealers actionable strategies and resources for used vehicle operations to drive success in today’s historically challenging market.
Tentative release date: January 5, 2026
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