Service Technician Apprenticeship in a Box
Thank you for your interest in the NADA and ASE service technician apprenticeship program.
NADA will be in touch with you shortly. In the meantime, check out these resources.
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Apprenticeship-in-a-Box (AIB) Resources and Training
A set of resources designed to provide step-by-step guidance for your dealership to build in-store apprenticeship programs that you can customize and manage on your own or with support from your ATAEs. Download the documents below (MS Word, .docx).
Program Information:
Program Summary
A one-page summary of the NADA/ASE Department of Labor Registered Apprenticeship Program (RAP).
A one-page summary of the NADA/ASE Department of Labor Registered Apprenticeship Program (RAP).
Competencies
A comprehensive list of the skills/tasks an apprentice must master before becoming a technician.
A comprehensive list of the skills/tasks an apprentice must master before becoming a technician.
Related Technical Instruction
The topics that must be addressed in the related technical instruction during the apprenticeship.
The topics that must be addressed in the related technical instruction during the apprenticeship.
Dealer Responsibilities
A list of commitments required by dealers for participation in the full Department of Labor Service Technician Registered Apprenticeship Program.
A list of commitments required by dealers for participation in the full Department of Labor Service Technician Registered Apprenticeship Program.
24-Month High-Level Timeline
A high-level, month-by-month timeline for a 2-year (24-month) automotive registered apprenticeship.
A high-level, month-by-month timeline for a 2-year (24-month) automotive registered apprenticeship.
AIB Implementation Guide
A comprehensive guide to planning, starting, and implementing a service technician apprenticeship program in keeping with Department of Labor requirements.
A comprehensive guide to planning, starting, and implementing a service technician apprenticeship program in keeping with Department of Labor requirements.
Apprenticeship Resources:
The following resources are designed to provide a starting point for your apprenticeship program. Feel free to adjust them to suit your dealership and local circumstances. Download the documents below (MS Word, .docx).
Dealership Self-Assessment
A self-assessment designed to help an automotive dealership objectively evaluate its readiness to establish and sustain a service technician apprenticeship program.
A self-assessment designed to help an automotive dealership objectively evaluate its readiness to establish and sustain a service technician apprenticeship program.
Apprentice Role Description
A clear, comprehensive role description for a Service Technician Apprentice in a registered apprenticeship program.
A clear, comprehensive role description for a Service Technician Apprentice in a registered apprenticeship program.
Mentor Role Description
A clear, professional mentor role description that can be used as an internal document, job addendum, or formal appointment letter for an apprenticeship program.
A clear, professional mentor role description that can be used as an internal document, job addendum, or formal appointment letter for an apprenticeship program.
Apprentice Compensation Options
A framework for developing an apprentice pay plan, including base pay, tuition reimbursements, tool programs, and other incentives.
A framework for developing an apprentice pay plan, including base pay, tuition reimbursements, tool programs, and other incentives.
Mentor Compensation Options
A framework for developing a mentor pay plan, including base pay and an optional incentives menu.
A framework for developing a mentor pay plan, including base pay and an optional incentives menu.
Mentor Selection Scorecard
A scorecard designed to help automotive dealerships objectively evaluate and select service technician mentors for an apprenticeship program.
A scorecard designed to help automotive dealerships objectively evaluate and select service technician mentors for an apprenticeship program.
Recruitment Strategies
A collection of recruitment strategies gathered from dealers, 20 Group members, and Academy students.
A collection of recruitment strategies gathered from dealers, 20 Group members, and Academy students.
Draft Email for Educational Entities
A professional, relationship-building email suitable for dealership leadership reaching out to a high school, technical center, community college, etc.
A professional, relationship-building email suitable for dealership leadership reaching out to a high school, technical center, community college, etc.
Job Shadowing for Students
A one-page Job Shadowing Guide for students that’s written in clear, accessible language and sets the right expectations without sounding intimidating.
A one-page Job Shadowing Guide for students that’s written in clear, accessible language and sets the right expectations without sounding intimidating.
Apprentice Interview Questions
A set of behavior-based interview questions to highlight how candidates have handled specific situations in the past.
A set of behavior-based interview questions to highlight how candidates have handled specific situations in the past.
Leaders Supporting Mentors
A detailed guide for dealership leaders about how they must support mentors during the apprenticeship program to ensure success.
A detailed guide for dealership leaders about how they must support mentors during the apprenticeship program to ensure success.
Guidance for Non-Mentor Technician
Guidance for technicians who are not formally assigned as mentors, but who work daily in a shop that includes service technician apprentices.
Guidance for technicians who are not formally assigned as mentors, but who work daily in a shop that includes service technician apprentices.
Guidance for Service Advisors
Guidance for service advisors working in a dealership that employs service technician apprentices.
Guidance for service advisors working in a dealership that employs service technician apprentices.
Apprentice Onboarding Checklist for First 13 Weeks
A practical, week-by-week execution guide for apprentices for the first 90 days (13 weeks) of a service technician registered apprenticeship, clarifying expectations.
A practical, week-by-week execution guide for apprentices for the first 90 days (13 weeks) of a service technician registered apprenticeship, clarifying expectations.
Mentor Onboarding Calendar for First 13 Weeks
A practical, week-by-week execution guide for mentors for the first 90 days (13 weeks) of a service technician registered apprenticeship, clarifying expectations.
A practical, week-by-week execution guide for mentors for the first 90 days (13 weeks) of a service technician registered apprenticeship, clarifying expectations.
Safety Checklist
A set of safety guidelines that apprentices should follow, and mentors should monitor.
A set of safety guidelines that apprentices should follow, and mentors should monitor.
Mentor Guide to Giving Feedback
A guide for mentors about how and when to offer positive and constructive feedback to apprentices.
A guide for mentors about how and when to offer positive and constructive feedback to apprentices.
Overcoming Mentor Challenges
A description of common challenges that mentors encounter, including strategies to address them.
A description of common challenges that mentors encounter, including strategies to address them.
Apprenticeship Program Evaluation
A systematic review of apprenticeship elements to determine areas of success and areas for improvement.
A systematic review of apprenticeship elements to determine areas of success and areas for improvement.
DISCLAIMER
Before beginning to plan or implement a service technician apprenticeship program, the dealership should consult with its legal counsel. Apprenticeship programs involve employment law, wage and hour regulations, training agreements, safety requirements, and, if registered, state or federal apprenticeship standards that vary by jurisdiction. These materials provide operational guidance, but they do not replace legal advice specific to your dealership’s location, ownership structure, or workforce.
Before beginning to plan or implement a service technician apprenticeship program, the dealership should consult with its legal counsel. Apprenticeship programs involve employment law, wage and hour regulations, training agreements, safety requirements, and, if registered, state or federal apprenticeship standards that vary by jurisdiction. These materials provide operational guidance, but they do not replace legal advice specific to your dealership’s location, ownership structure, or workforce.
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