... for Dealerships, Dealer Groups, OEMs and Allied Industries
NEED SPECIALIZED TRAINING IN-HOUSE?
Tailored Training can customize courses to fit any combination of location, audience and department needs.
One-, two- or three-day classes are facilitated by an NADA Academy instructor, who is a subject-matter expert and who has been certified by the Association for Talent Development. Instructors engage participants through creative group or individual activities
and discussions, supported by PowerPoint and a participant workbook. Participants learn best practices and perform practical business-application exercises to develop strategies to maximize performance.
- Enhanced proficiency applying proven step-by-step dealership operations business management techniques, analysis and strategies
- Enhanced business acumen and credibility
- Increased sales and profit strategy implementation through a consistent, proven team approach
- Increased understanding of the marketplace
- Increased employee morale through ability to perform more effectively
- Improved dealership profitability
- Improved cost-effective, “real-world” dealer-perspective education
Classes generally run from 8:30am to 4:30pm but are adjustable according to participant needs.
The instructor fee is based on number of days and attendees, plus travel expenses and guide materials, and a possible development and/or customization fee. (Fees for courses outside the U.S. may vary.)
Introduces the basics of dealership operations. Learn to track a vehicle from the time it is purchased from the OEM to the time it leaves the dealership, then understand what happens to the customer’s trade-in and the differences in
dealing with new- and used-vehicle inventories. Covers all dealership departments, and looks at how various actions can impact the dealer’s financial statements. We hope you packed your thinking cap because this class will require
you to think critically about a dealership and identify some key opportunities for improvement.
Two-day or three-day course
Master your financial statement to discover key areas of opportunity in the dealership. Come prepared to analyze and discuss your own dealership’s performance.
Two two-day courses
Learn how to analyze a dealership’s service and parts departments using the financial statement and the dealership’s DMS reports. Areas covered: hours sold, gross retention, technician proficiency, work mix, single-line repair orders,
gross and true turns, level of service, phase- in/phase-out, best reorder points/best stocking levels, lost sales, emergency purchases, special orders and obsolescence. A repair order analysis is completed and analyzed, and an
emphasis is placed on the synergy needed between the service and parts departments.
Two two-day courses
Learn how to analyze a dealership’s new- and used-vehicle departments through the financial statement and the dealership’s DMS reports. Information covered includes the importance of inventory turn, floorplan expense and gross retention;
the impact of aged inventory on departmental profitability; and control of commission and advertising expenses. Also emphasized: the relationship between new- and used-vehicle operations.
Theory-based course in which participants learn the importance of focusing a pay plan around the goals of the dealership while motivating and retaining employees.
Brings together dealership operations concepts, and uses a scenario-based instructional method to allow participants to utilize the skills and concepts learned by applying them to a specific dealer case study.
Develop the qualities of good leadership that are essential for career and organizational success. Learn to answer important questions about self-leadership, such as: What are my sources of motivation? How important are my values for
how I interact with others? How can I stay strong in a turbulent environment?
Learn how coaching can accelerate performance and profits in dealer groups. Coaching helps employees reach their potential by assisting them in discovering their path to success and encouraging them along the way. Understanding how to motivate your team to create cultural change at the dealership.
Learn the fundamentals of auditing for fraud with an emphasis on understanding the common schemes, detection techniques and methods of preventing occupational “employee” fraud in your dealership.
In today’s ever-changing automotive environment, it’s no longer enough to merely respond to change. The most successful individuals and businesses are the ones driving and managing change. Learn how to master a well-rounded
approach to ongoing change, which is key to building an agile business environment and making yourself resilient and adaptive.
Full-day course, or half-day course
The NADA Academy instructor will help you learn proven techniques for improving sales and CSI, and help you discover key areas of opportunity in the service department. This class can be either a half day or full day.
A highly interactive class in which participants analyze their dealership’s internet presence to determine if they are giving customers the best experience to convert leads to vehicle, service and
To discuss options for course material not on this list that you would like to see tailored to your organization’s needs, contact:
Director, Instructor-Led Training and Business Development | Dealership Operations
National Automobile Dealers Association