This episode sponsored by
After more than five decades in the automotive industry, Michael Hayes is retiring—and signing off as co-host of Dealer Driven.
In this special episode, Camron Wilson and incoming co-host Brian Crossin turn the tables and put Hayes in the passenger seat. The result is a candid conversation filled with hard-earned lessons about dealership operations, technology, leadership and the future of automotive retail.
Hayes examines why some long-standing dealership practices may create new risks in today’s transparent marketplace. He discusses how customer expectations around pricing and convenience have changed, why technology cannot fix a flawed strategy, and how artificial intelligence can magnify both effective and ineffective processes.
He also reflects on what he says is one of his biggest mistakes as a young dealer: giving employees the answers instead of helping them grow. His experience offers an important leadership lesson: lasting success comes from developing people who understand the organization’s purpose and can perform when the leader isn’t there.
The episode also introduces Crossin, NADA’s new Academy director, as the next co-host of Dealer Driven. With more than 20 years of dealership experience, Crossin will help continue the podcast’s tradition of delivering practical ideas dealers can use in their stores immediately.
Tune in for an insightful and heartfelt farewell celebrating Hayes’ remarkable career, the people he influenced and the industry he loved … and helped make better.
SUBSCRIBE to receive more content like this from NADA.
