This episode sponsored by
Warranty work affects every dealership. Yet there are no clear roadmaps available to guide teams through these processes. On the latest episode of Dealer Driven, our hosts talk with NADA Academy Instructor Leigh Yates to break down today’s complex warranty environment.
Apart from the multiple types of warranties — factory and emissions coverage to parts and certified pre-owned programs — Yates explains how evolving OEM policies, new vehicle technologies (like EVs) and varying state regulations create confusion and sometimes costly mistakes when teams rely on assumptions.
This episode focuses on what matters most: cash flow, compliance and audit risk. Learn how breakdowns in documentation, claim coding and repair procedures can lead to rejected claims, delayed payments or expensive chargebacks during audits.
Yates takes us further and shares how dealerships get flagged for audits, what auditors look for and why documentation is the key to protecting revenue. More importantly, she outlines practical steps to reduce risk, including strengthening internal expertise, using OEM tools effectively and ensuring consistent training across departments.
The bottom line: warranty revenue isn’t truly yours until it clears the audit window. That makes disciplined processes and real-time accuracy critical to protecting your bottom line.
Tell colleagues in every department to tune in today (in either audio or video format) to demystify and master warranty matters today.
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