Office Management

Invest in yourself and gain the confidence to lead. This Professional Series Office Manager course is designed for those who are new to a leadership position within a dealership department, aspire to become a department manager or have accelerated growth opportunities.

Format

  • In-Person: Two days of department-focused training and two separate days of leadership training in the classroom.
  • Live Virtual Classroom: Four 3-hour sessions, spread over two weeks, of department-focused training. Followed by four 3-hour sessions, spread over two weeks, of leadership training.

Self-Paced: Online HR and DMS training included for both format options.

Pricing

$2,995

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Award

Convince Your Manager You Need to Attend

Do you need help attending Professional Series? Download this template letter, edit it and share it with your manager.

How it Works

Each Professional Series Certification includes four instruction modules that may be taken in any order over the course of 12 months.

Module - 1
Core Competencies
Learn the Job 
  • Devise reconciliation techniques that address inventory expense.

  • Analyze and understand your financial statements and DMS metrics.

  • Harness positive financial trends and minimize negative trends impacting all departments.

  • Master the three-day closing of your monthly financial statement.

  • Develop best practices for deal processing, RO work flow, parts reconciliation and inventory purchases.

Module - 2
Leadership Foundations
Learn to Lead 
  • Adopt DISC as a model of leadership behavior and versatility, facilitating open communication.

  • Utilize problem solving and decision making in conflict resolution.

  • Employ the SMART model to achieve goals.

  • Sharpen your leadership style to motivate your team.

  • Raise productivity through skilled time management and ongoing priority analysis.

Module - 3
Human Resources Foundations
Learn to Build Your Team 
  • Uncover the correlation between people and profit.

  • Develop an effective onboarding program.

Module - 4
DMS Applications
Learn to Find the Data You Need 

The DMS Applications module includes an 8-hour self-paced online course.

  • Harness the power of department 
specific reports.

  • Discover the most impactful functions of 
the DMS.

Watch Professional Series Overview

Watch Professional Series Overview