Service Retention in 2026
Service retention is critical for dealership success. Learn how to retain more service customers by identifying six critical defection points in the service journey where loyalty is most at risk. Explore proven strategies and tools including mobile service, video inspections, recall outreach and tire programs to strengthen retention, reengage lost customers and attract new buyers. Learn which KPIs matter most when tracking service retention and driving long-term growth in Fixed Ops.
Presenter
Image
Bill Springer
President | Krex, Inc.
