20 Group Consultants

Tim Gavin brings 35-plus years of auto-industry experience to NADA. Prior to NADA, he held various dealership positions, including service manager, general sales manager, general manager, dealer operator and dealer principal. Gavin was a multiyear Chrysler Five Star Award of Excellence Dealer, Gold Award Winner for Excellence for Resource Automotive. He’s an adjunct professor for leadership development and a subject matter expert in sales, service, internet and CSI for luxury, domestic and import dealerships.

Ray Grapsy brings 35-plus years of medium- and heavy-duty commercial truck experience to ATD and NADA. He has been involved in all aspects of commercial truck operations, was a dealer representative on the dealer council, and on OEM and vendor advisory boards. Grapsy was a leader in establishing the Automotive Technology Program for educating new technicians and other local vocational training programs. His franchise expertise includes Freightliner, Hino, Isuzu, International and Western Star.

Don Hopper was previously the General Manager and CFO of Cowles Ford where he spent the last 19 years setting sales and profit records, enabling Cowles to earn a Ford President’s Award multiple times. Hopper has been a member of NADA 20 Groups since 2007 (including as group Chairperson) and attributes much of his success at Cowles to his active participation in NADA 20 Group meetings. Prior to his time in automotive retail, Hopper spent his career in public accounting.

Jim Kinsella brings 40-plus years of auto-industry experience to NADA. As general sales manager of one of New England's largest Toyota dealerships, he achieved record-breaking sales and profitability. As a dealer principal, Kinsella turned around a struggling Ford dealership, more than doubling sales while raising CSI scores above the national average. Jim specializes in variable operations and has extensive experience working with Ford, GM and Toyota dealers.

Randy McCleskey brings 40-plus years of auto-industry experience to NADA. His experience includes various positions in both fixed and variable operations, including national director of training, sales and marketing for Automax Service Solutions. He has served on multiple advisory boards and was a three-time Chrysler Five Star Dealership recipient in three different states. McCleskey specializes in variable and fixed operations and CSI training.

Dick Parrish joined NADA in 1999 and brings 45-plus years of auto-industry experience. As a dealer principal and president of a Volvo-Volkswagen dealership, Parrish was a charter member of a NADA 20 Group for 22 years. He also served on Volvo's dealer advisory council, NADA's industry relations committee and with the Jacksonville Automobile Dealers Association, including as president. His expertise is in dealership operations.

Mark Ruble brings 35-plus years of auto-industry experience to NADA. He has held a variety of dealership management positions in dealerships across the country, including new and used manager, executive manager, director of operations and interim dealer operator. As interim dealer operator, Mark turned around operations at 16 failing dealerships, with responsibility for as many as three dealerships simultaneously. His franchise expertise is with Chrysler, Ford, GM, Infiniti, Kia, Mazda, and Nissan.

Kelly Smith brings 30-plus years of auto-industry experience to NADA. He began his career in automotive with EDS before joining his family’s business as comptroller, ultimately becoming dealer principal. As a dealer, Smith was an active member in NADA 20 Group, including as chairman. He is a proven, profitable dealer, with franchise expertise including Chrysler, GM, Oldsmobile and Subaru.

Don South has 35-plus years of consulting, retail automotive and truck management experience, including over 15 years as a NADA consultant. His expertise is in improving department profitability for Chrysler, Ford, GM, Honda, Mercedes, Mitsubishi Subaru, Volkswagen, Volvo and commercial medium-duty truck dealerships. South is a certified instructor for comprehensive service operations initiatives, including the Ford Lincoln Mercury Service Upgrade, Field Consulting Approach 3.0, Quality Care Maintenance and Around the Wheel.

Elton brings 42 years of auto industry experience to NADA. He has vast knowledge in all dealership departments and has worked in all levels of dealership management including Sales Manager, F&I Manager, General Manager and Dealer Principal. Elton’s dealerships have won several Presidents Awards which were achieved through employee training and talent development. He specializes in cash and asset management and expense control. He has served as a dealer association president and has been a longtime active 20 Group member.

Edie Wines, CFE, began her career at NADA more than five years ago as an NADA Academy and Tailored Training instructor. As a firm believer in continuous, lifelong learning and personal development, Wines brings 30-plus years of retail auto-industry experience with her to NADA. Throughout her career, she has been involved in all aspects of the retail automotive industry including the time as a professional services consultant for CDK Global. Additionally, she was selected for General Motors Women’s Retail Initiative in 2001 and has completed the General Motors Minority Dealer program. Wines is a Certified Fraud Examiner and a Certified F&I Professional through the Association of Finance and Insurance Professionals.

Sheila York brings 30-plus years of auto-industry experience to NADA. Prior to joining NADA, she was a chief operating officer of two dealer groups. Additionally, Sheila was named one of the Automotive News 100 Leading Women in the North American Auto Industry in 2005. She utilizes her knowledge to teach department managers how their individual processes can affect department profitability. Her experience ranges from balance-sheet management, fixed operations and the used-vehicle department to digital presence.