OFFICE MANAGEMENT
Step into your leadership role with confidence. Whether you’re newly promoted or preparing to take the next step, our Professional Series Office Manager course equips you with the practical tools you need to manage operations, lead a team and drive results.
FORMAT OPTIONS
⯈ IN-PERSON
Two days of department-focused training and two additional days of leadership training, all in the classroom.
⯈ LIVE ONLINE
Four 3-hour sessions of department-focused training over two weeks, followed by four 3-hour sessions of leadership training, also over two weeks.
⯈ SELF-PACED MODULES
Online HR and DMS training included with both format options.
HOW IT WORKS
Each Professional Series Certification includes four instructional modules that may be taken in any order over the course of 12 months.
- Pick your Office + Leadership class dates during registration.
- Once registered, you'll also gain access to the self paced online HR and DMS training at no additional charge.
- Receive your certification by completing department course, leadership course, and online HR and DMS training.
PROGRAM FEE
$2,995
CERTIFICATION HIGHLIGHTS
EACH CERTIFICATION REQUIRES COMPLETING MODULES 1, 2, 3 AND 4
MODULE 1: OFFICE MANAGEMENT
LEARN THE JOB
- Devise reconciliation techniques that address inventory expense.
- Analyze and understand your financial statements and DMS metrics.
- Harness positive financial trends and minimize negative trends impacting all departments.
- Master the three-day closing of your monthly financial statement.
- Develop best practices for deal processing, RO work flow, parts reconciliation and inventory purchases.
MODULE 2: LEADERSHIP
LEARN TO LEAD
- Adopt DISC as a model of leadership behavior and versatility, facilitating open communication.
- Utilize problem solving and decision making in conflict resolution.
- Employ the SMART model to achieve goals.
- Sharpen your leadership style to motivate your team.
- Raise productivity through skilled time management and ongoing priority analysis.
MODULE 3: HUMAN RESOURCES
LEARN TO MANAGE YOUR TEAM
- Navigating the transition from peer to boss.
- Providing effective feedback and motivating your team.
- Letting someone go.
MODULE 4: DMS APPLICATION
LEARN TO FIND THE DATA YOU NEED
- Harness the power of department specific reports.
- Discover the most impactful functions of the DMS.
Convince Your Manager
Do you need help attending Professional Series? Download this template letter, edit it and share it with your manager.
Contact
VIEW SCHEDULE & ENROLL
Important!
The student must be the individual to complete the application. Once the student starts the application process, it cannot be paused. You must select dates for both core and leadership classes at the time of registration. For assistance, call 800.557.6232.
