Essential Service Advisor
Students will learn the key knowledge and skills necessary to surprise and delight your customers during every interaction.
DESCRIPTION
In this seminar, students will learn the key knowledge and skills necessary to surprise and delight your customers during every interaction.
This is an interactive class and students are expected to appear on video with audio to participate both days.
KEY AREAS COVERED
- Identify the critical Dos and Don’ts of customer service.
- Conduct a self-assessment of their advisor acumen.
- Practice the art of a high-quality walk-around.
- Translate customer complaints into technician-friendly details.
- Plan their sales approach based on vehicle service histories.
- Role-play adding value to a sale and overcoming objections.
- Create job aids to assist with essential advisor tasks.
PRICE: $795
