The Marketing Manager studies the dealership's customer base and the automotive retail market in the area to develop effective programs for soliciting business.

The dealership information systems manager directs and coordinates activities related to the management, acquisition, installation and maintenance of internal communications and information systems and related equipment.

Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.

The General Office Clerk assists the office manager by performing a variety of duties.

The General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer.

The General Cashier receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.

The File Clerk organizes dealership records in an efficient manner enabling easy and quick retrieval.

Education Training Manager plans, coordinates and directs personnel training and staff development programs for the dealership.

The Customer Service Representative serves as a liaison between the dealership and its customers and represents the dealership at various public relations events. 

The Controller reports the financial condition of the total dealership to the dealer/general manager regularly and accurately, among other duties.

The Comptroller reports the financial condition of the total dealership to the dealer/general manager regularly and accurately, along with other duties.

Directs the dealership's financial planning and accounting practices, as well as its relationship with lending institutions, shareholders and the financial community by performing the following duties personally or through subordinate managers.

The Chief Executive Officer manages and directs the dealership toward its primary objectives, based on profit and return on capital, by performing a variety of duties personally or through subordinate managers.

John Beckman serves as NADA’s Executive Vice President and Chief Operating Officer, working across the organization on strategy and operations, as well as development of new business opportunities. Mr. Beckman also oversees NADA’s Dealership Operations, Membership, Information Technology and Economics and Data Analytics. John brings more than…

Updated Driven Guide to the FTC Safeguards Rule

EV Charging Incentives

Today the Occupational Health and Safety Administration issued a pre-publication emergency temporary standard (ETS) mandating that most employers with 100 or more employees generally require that those employees be either (1) fully vaccinated or (2) tested weekly for COVID-19. The ETS will take effect when published (likely tomorrow, November 5,…

FTC enters into a proposed $10 million dollar settlement.

David Hammer is dealer principal of Contemporary Automotive Inc. in Milford, N.H.

Lane Nichols is dealer principal of Gene’s Chrysler Dodge Jeep Ram in Fairbanks, Alaska.

Scott McCandless is president of McCandless Truck Center in Aurora, Co.

Sid Dillon is president of Sid Dillon Chevrolet in Fremont, Neb.

ATAEs seeking to help promote Proton Dealership IT as an NADA Affinity Provider should fill out the form below.

Proton Dealership IT provides an IT department and Cyber Security Operations center tailored specifically to automotive retail. Proton’s highly experienced cyber security team proactively monitors and maintains a suite of cyber security solutions to better safeguard your dealership from malicious attacks, such as ransomware, phishing, and data…

Dealerships are required to electronically file 2020 employee workplace injury and illness records (for 300A) with OSHA by March 2.

NADA 20 Group offers unrivaled expertise and resources. With an average of 25 years of automotive retail experience, NADA consultants have the association's resources at their fingertips to help guide their groups on industry hot topics and issues.

The plan supposedly outlines two separate phases of restrictions.

When American auto giant Ford announced that it planned to use exclusively renewable energy by 2035, a lot of eyebrows were raised.

Mazda will reportedly reveal an updated mid-term plan this month, with changes to its electric vehicle strategy.

With the future of Dodge performance heading towards electric power, you might be wondering how are you going to tune and upgrade your Charger Daytona EV into a high-horsepower beast.

General Motors is partnering with Microvast, a battery manufacturer, to develop special EV battery separator technology and build a plant in the U.S.

The 2023 Nissan Ariya not only represents the best new ground-up Nissan in years, it also reorients a brand that has seemed adrift since its erstwhile leader, Carlos Ghosn, ran afoul of the law.

The Ford Motor Company is struggling to satiate the demand for its vehicles. In its October sales report, Ford stated that vehicle sales are down ten percent compared to October 2022, while orders for 2023 model-year vehicles are up 134 percent.

A Belgian company is expanding its operations in Augusta by building a new electric vehicle battery component factory.

Next year may shape up to be an active year for dealer franchise legislation in state capitals.

The Equal Pay Act and Title VII of the Civil Rights Act of 1964 prohibits discrimination based on pay and retaliation against employees who request pay equal to employees of the opposite sex. Recently, the EEOC announced a settlement with a dealership to pay $62,500 and provide other relief to settle a pay discrimination and retaliation lawsuit…

2023 Fuel Economy Guide - required and available

Deadline extended to June 9, 2023.

FTC Safeguards Rule Deadline Reminder

NADA Analytics removes the noise and confusion around digital metrics so you can analyze your digital marketing campaigns and spend.