Video is transforming service operations, but what does success really look like? During this interactive panel discussion, fixed ops leaders share their firsthand experiences with video: from initial motivations and internal resistance to stronger communication, greater customer trust and increased repair opportunities. Learn what worked, what didn't, and what they would do differently. Whether you're just exploring implementing video or expanding its use in your service department, you'll gain candid insights, practical takeaways and the confidence to take the next step.