JULY 15 -- Archived recording available. In early April 2020, franchised vehicle dealerships began applying for (PPP) loans to keep their employees on payroll during the COVID-19-related economic downturn. SBA’s data suggests that some 15,000 dealerships received a PPP loan. Having spent most (or all) of their loan proceeds, PPP borrowers are now focused on applying to have their loans “forgiven.” “Forgiveness” is the process by which PPP loans can effectively be turned into grants.

Moderated by NADA Chief Regulatory Counsel Doug Greenhaus, this webinar starts with a review of key statutory, regulatory and other guidance on loan forgiveness. Presenters Daniel Thompson and Jay Goldman, CPAs with the firm Boyer & Ritter, then focused on the issues involved with applying for and maximizing loan forgiveness. The webinar is designed for dealers, key managers and the outside advisors who are assisting dealer-borrowers with their PPP loans. Watch the webinar

JULY 2 -- Archived recording available. Join industry experts from Escalent, a top human behavior and analytics firm specializing in industries facing disruption and business transformation, for a live panel discussion. They will review the progress and pitfalls of re-opening the US economy, how consumer shopping is changing and what it means for dealer investment and operations, and how dealers and manufacturers alike can build trust and confidence with consumers amid a global pandemic. Learn more about the importance of keeping an eye on key economic metrics and how dealerships can prepare for new opportunities in a post COVID-19 world. Watch the webinar

JUNE 18 -- Archived recording available. The way we consume entertainment to how we shop has changed radically over the past 5-10 years. Netflix and Amazon revolutionized the entertainment and shopping landscape. The recent COVID-19 pandemic has also further changed how consumers shop and interact with businesses. All the changes in consumer behavior apply to the car buying process too and not just the shopping and pricing of a vehicle – but the final F&I step. In this webinar Jason Swiech, Product Marketer for F&I solutions at CDK Global, will explain how modern retailing strategies are extending to F&I and how to combat these changing consumer behaviors while ensuring dealers keep their workflows – and revenue – stable. Watch the webinar

JUNE 17 -- Archived recording available. We are experiencing an unprecedented health crisis that affects most businesses in North America. Car dealerships are no exception. How can car dealerships bounce back from this crisis? What are the best practices to keeping their business up and running in these difficult times? Implementing a text messaging solution can help you bounce back from the health crisis. Join Kimoby’s Customer Success Director, Julie Blackburn, and Sales Director, Anastasia Gileva, as they discuss how text messaging can help car dealerships mitigate the impact that the pandemic has had on their businesses and find ways to identify new ways to protect their bottom lines. Watch the webinar

JUNE 16 -- Archived recording available. Ray Grapsy, ATD 20 Group Consultant, and Tom Bagwell, Executive Vice President at Peterson International Trucks, discussed what processes truck dealers need to focus on in the future along with how best to approach those processes to gain strategic advantage. Watch the webinar

JUNE 12 -- Archived recording available. Each week NADA 20 Group Consultants are continuing to support their dealers by sharing policies, processes, personnel and financial best practices via group conference calls. Join NADA for the last installment of our Best Ideas webinars. This week Tom Carny, NADA 20 Group Dealership Management Consultant, will review the new best ideas from the NADA 20 Groups have shared during these unprecedented times. Watch the webinar

JUNE 10 -- Archived recording available. The car business was just blasted years into the future. The COVID-19 crisis has compressed and accelerated trends that would have taken years to play out. How dealers respond will chart the course of their business for the foreseeable decades. Rick Ricart was an early pioneer in remote selling and transformed his dealership around a digitally-driven and customer-centric process. The Ricart Automotive brand has rallied around the promise of speed, convenience, and transparency, and the results have been extraordinary. Through real-world examples, Joe St. John, Head of Digital Retail at AutoFi, and Rick break down exactly how dealers can respond to the current market conditions to thrive with digital sales and financing. Watch the webinar

June 9 -- Archived recording available. On June 5, 2020, the Paycheck Protection Program Flexibility Act of 2020 (PPP Flexibility Act) was signed into law. It makes several significant modifications to the Paycheck Protection Program (PPP) established by the Coronavirus Aid, Relief, and Economic Security (CARES) Act. These modifications are of importance to dealers who have applied for and received PPP loans and who intend to apply to have their loan proceeds forgiven. NADA’s Andy Koblenz and Doug Greenhaus review the PPP Flexibility Act and make reference to key rules and guidance from the SBA and Treasury, with a special focus on loan forgiveness application materials. Watch the webinar

JUNE 5 -- Archived recording available. Each week NADA 20 Group Consultants are continuing to support their dealers by sharing policies, processes, personnel and financial best practices via group conference calls. Join NADA 20 Group Dealership Management Consultant, Tim Gavin, as he reviews some of the new best ideas from the NADA 20 Groups during these unprecedented times. Watch the webinar

JUNE 4 -- Archived recording available. The dealer technology ecosystem is complex, and all too often a dealer’s processes and vision for their dealership become a slave to technology, rather than being enabled by it. Join Mike Trasatti, CEO at DealerBuilt, to learn how forward-looking dealers are developing a short- and long-term technology strategy that will enable them to deliver a superior customer experience, optimize their spend on enterprise technology, and drive alignment and continuity across their organization. Watch the webinar

JUNE 3 -- Archived recording available. COVID-19 has taken a huge toll on the automotive industry. Dealerships across the country are hurting and scrambling to adapt to their customers' new mind-set and restrictions. Join Andreas Ronneseth of RevolutionParts and Garry Ricci of Quality Dealerships for a discussion about digital parts commerce and how it can help dealerships during and after a crisis. Learn about the surprising online traffic trends and parts sales happening now and how eCommerce and other digital logistics tools can help dealers serve their retail and local wholesale customers. Watch the webinar

JUNE 2 -- Archived recording available. Many dealership websites are cluttered or perform poorly for today’s shoppers. Join Jim Dodd, NADA 20 Group Dealership Management Consultant, as he discusses best practices that will help you identify where your digital showroom under performs and how you can resolve it to provide a frictionless shopping experience. Watch the webinar

MAY 29 -- Archived recording available. Each week NADA 20 Group Consultants are continuing to support their dealers by sharing policies, processes, personnel and financial best practices via group conference calls. Join NADA 20 Group Dealership Management Consultant, Tom Carney, as he reviews some of the new best ideas from the NADA 20 Groups during these unprecedented times. Watch the webinar

MAY 28 -- Archived recording available. Join NADA 20 Group Dealership Management Consultant, Jim Dodd, as he reviews how to set up Google Analytics and apply it to your website performance segment. This webinar will help you determine who your audience is, how they find you and which online behaviors matter. Watch the webinar

MAY 27 -- Archived recording available. We are in a challenging time that has greatly impacted business operations. Dealerships are under significant pressure to preserve cash and reduce costs both short and long term. To effectively manage in this environment, we need to quickly adapt to our circumstances and utilize all the best practices and capabilities that spend management tools and strategies offer today. Join Doug Austin, from expense management solution provider StrategicSource, to learn spend management strategies, processes, and best practices to reduce your expenses. Watch the webinar

MAY 22 -- Archived recording available. Each week NADA 20 Group Consultants are continuing to support their dealers by sharing policies, processes, personnel and financial best practices via group conference calls. Join NADA 20 Group Dealership Management Consultant, Tim Gavin, as he reviews some of the new best ideas from the NADA 20 Groups during these unprecedented times. Watch the webinar

MAY 21 -- Archived recording available. Join NADA Chairman Rhett Ricart, a multiline dealer from Columbus, Ohio, and NADA President and CEO Peter Welch for the second all-dealer virtual Town Hall. Ricart and Welch discussed economic recovery efforts and how dealerships are reopening under new health and federal guidelines. Watch the webinar

MAY 20 -- Archived recording available. Join Joe Shaker, from TruVideo, and Tim Fortune, NADA 20 Group Consultant, as they discuss how you can build trust in a virtual environment for service and sales with videos. They share how you can put your customer’s mind at ease using videos of multi-point inspections, new- and used-vehicle workarounds and show you how simple it can be to record and send them to customers. Watch the webinar

MAY 19 -- Archived recording available. The COVID-19 pandemic has made it difficult for dealerships this year. Sales departments are closed, but service centers remain open. In this webinar we discuss how dealerships can maximize their service department revenue during these uncertain times. Join Randy McCleskey, NADA 20 Group Dealership Management Consultant, and Russell Hill, a 30-year veteran in the automotive industry, as they discuss what service departments can do to thrive during these questionable times. Watch the webinar

MAY 18 -- Archived recording available. Join ATD 20 Group Dealership Management Consultant, Ray Grapsy, as he reviews best ideas on business development, marketing, vehicle sales, parts and service operations, and dealership communications  during these unprecedented times. As we start the transition from REPAIR to PREPARE, Grapsy discusses some of the key short-term and long-term strategy initiatives to consider as the country recovers from the economic damage done by the pandemic. Watch the webinar

MAY 15 -- Archived recording available. As dealers across the country begin the process of reopening or preparing to reopen their showroom doors, many may feel uncertain about where to begin. Join Mastermind Senior Manager of Partner Performance Ian Grace as he shares his comprehensive approach for re-opening your dealership, detailing the specific and actionable measures you can take right now to plan for future success. Watch the webinar

MAY 14 -- Archived recording available. In this webinar, a brief update on the latest guidance from the SBA and Treasury on PPP borrower certifications is provided by NADA's Andy Koblenz, Executive Vice President and General Counsel, and Doug Greenhaus, Chief Regulatory Counsel Environment, Health & Safety. In addition, the analysis in the NADA Loan Certification Guide provides helpful guidance for certifications dealers have made. Watch the webinar.

MAY 13 -- Archived recording available. With today’s rapidly changing automotive environment, AP teams are focused on their business continuity plans—especially as it relates to supplier payments. Although working remotely suddenly become the new norm, it’s uncommon for AP teams. Continuity is essential when it comes to your dealerships’ payment workflows, and we’re here to help your AP team during these challenging times. Join VP of Sales Pam Cichoke and Director of Marketing Kim Pendergrass, from Nvoicepay, for this webinar to discuss how payment automation can ensure accurate and timely payments to your suppliers, guarantee continued integrity of your payment data, security, and availability. Watch the webinar

MAY 12 -- Archived recording available. NADA Academy Instructor Michael Lucki and Roadster Chief Marketing Officer Michelle Denogean present the results of a Digital Retailing Dealer Survey and highlight examples from Roadster dealers to answer the following questions: Are gross profits lower, comparable or higher on digital retail transactions than other transactions? How does digital retailing impact staffing and organizational structure? Watch the webinar

MAY 8 -- Archived recording available. The automotive industry was already contending with an unprecedented disruption before COVID-19, so understanding how to adapt during difficult times is not a new challenge. What’s different this time is that the current crisis is accelerating trends that were already underway in the automotive space but had not yet been widely adopted. These trends are not only in an accelerated state, but will become the "new normal" when operations open back up. For automotive brands to position themselves for as quick a recovery as possible, adapting to this faster industry cycle will require shorter planning horizons. Join Lissette Gole, Google's Head of Automotive Retail, for a deep dive into these trends and how dealers can start to adapt. Watch the webinar

MAY 6 -- Archived recording available. Now more than ever, automobile buyers are using the internet to research and buy their dream vehicles, creating huge opportunities for car dealerships to interact with prospective buyers. However, generic marketing fails to elicit responses and actions from prospects. Conversational AI (artificial intelligence) provides a novel solution to capitalizing on these huge opportunities in the market. In this webinar, Vivek Zaveri, founder and CEO of Meera.ai, focuses on the different use cases of conversational AI and how dealerships can use them to craft unique and personalized customer experiences. Watch the webinar

MAY 5 -- Archived recording available. There are uncertain times ahead for the automotive industry, and having a clear digital marketing framework to successfully navigate through uncertainty will be crucial to each dealership’s success. Join Orbee Auto CEO Daniel Kim and NADA 20 Group Consultant Mario Clementoni to learn the key frameworks that can guide dealerships with their digital marketing strategy to turn marketing efforts into car sales. Watch the webinar 

MAY 1 -- Archived recording available. Each week NADA 20 Group Consultants are continuing to support their dealers by sharing policies, processes, personnel and financial best practices via group conference calls. Join NADA 20 Group Dealership Management Consultant, Tom Carney, as he reviews some of the new best ideas from the NADA 20 Groups during these unprecedented times. Watch the webinar

APRIL 28 -- Archived recording available. Service lanes across the country remain open during the pandemic. To keep your service drive busy, messaging right now is of critical importance, both what you say and how it’s delivered. Join Larry Hourcle, NADA Academy Instructor and Erica Sietsma, COO at Digital Air Strike as they discuss everything from Google My Business listings and paid advertising to service schedulers, video and texting strategies that will give a much needed boost to your Fixed Operations and keep your service bays full. Watch the webinar

APRIL 27 -- Archived recording available. Whether you have long sold cars online or you have been forced to engage in “online sales” by the current crisis, dealers of all types have many questions about what exactly an online sale entails, and which types of vendors they need to engage order to ensure compliant and customer-focused online sales. Join Brad Miller, NADA Senior Counsel of Digital Affairs, and Stefan Drechsel, founder of DealerTech Nerd, as they provide an overview of the online sales process, the types of technical assistance dealers will likely need to engage in online sales, the vendor landscape, and what dealers should consider if they do engage “Digital Retailing” vendors. Watch the webinar

APRIL 24 -- Archived recording available. NADA 20 Group Dealership Management Consultant Tim Gavin reviews some of the new best ideas from NADA 20 Groups during these unprecedented times. Each week NADA 20 Group consultants are continuing to support their dealers by sharing policies, processes, personnel and financial best practices via group conference calls. Watch the webinar

APRIL 23 -- Archived recording available. McKinsey & Co. has a global footprint in the automotive sector and is uniquely positioned to provide a comprehensive view of what’s now and what’s next for the automotive sector in the face of this unique crisis. McKinsey & Co. representatives discussed retail volume models and forecasts (USA and Global), consumer purchase sentiment (USA) and early lessons learned: China, Italy and Germany. Watch the webinar

APRIL 22-- Archived recording available. Lead profitability is a function of lead quality. In the wake of COVID-19, dealers can't afford to waste time or money on ineffective leads. Join Matt Niess, Director of Business Development at automotiveMastermind, to learn about how to get away from antiquated marketing methods, kick-start auto leads during and after COVID-19 disruptions, and ramp up your CX. Watch the webinar.

APRIL 21 -- Archived recording available. Join NADA Academy Instructors Georgia Munson, Michael Lucki and Matthew Vollmers as they discuss the results of a Digital Retailing Dealer Survey and provide examples of adjustments to the sales process to be more customer and employee centric. Watch the webinar

APRIL 17 --  Archived recording available. ATD 20 Group Dealership Management Consultant Ray Grapsy discussed best ideas on business development, marketing, vehicle sales, parts and service operations, and dealership communications during these unprecedented times. Watch the webinar

APRIL 16 -- Archived recording available. NADA hosted a live townhall meeting with NADA Chairman Rhett Ricart, a multiline dealer from Columbus, Ohio; and NADA President and CEO Peter Welch. Ricart and Welch reviewed current NADA initiatives to help dealers manage the coronavirus pandemic, including government assistance and loan programs, and take questions in a live Q&A format. Watch the webinar

APRIL 15 -- Archived recording available. In today’s world, online sales and remote deliveries have taken on a vital new importance for many dealers, and whether you are new to online sales or have been doing them for years, there are a number of critical issues to consider and pitfalls to avoid. Aaron Jacoby and Russ McRory of Arent Fox joined Brad Miller, NADA Senior Counsel of Digital Affairs, to discuss a number of important legal and regulatory issues and concerns dealers must know to stay compliant in this new atmosphere. Watch the webinar

APRIL 14 -- Archived recording available. Join Academy Instructors Edie Wines, Heather Westman and Tom Shaughness, as they discuss ways to keep your accounting office running smoothly with most or all of your staff working remotely or on staggered shifts. They will share information on maintaining financial integrity and cash flow, along with daily, weekly and monthly processes to ensure your back-office procedures continue without interruption. Watch the webinar

APRIL 10 -- Archived recording available. Join NADA 20 Group Dealership Management Consultant, Tim Gavin, as he goes through best ideas on business development, digital and traditional marketing, new vehicle sales, service operations, and used vehicle sales during these unprecedented times. Watch the webinar.

APRIL 9 -- Archived recording available. Join Academy instructors Bob Atwood and Larry Hourcle as they discuss managing your service department operating during this time of need. This webinar will include best practices for keeping your employees and customers safe and an opportunity to keep your business open. Watch the webinar

APRIL 8 -- Archived recording available. Join expense management expert, Doug Austin to learn how to build a 60 Day profit protection plan using benchmarking. Doug will illustrate that by having the right data to benchmark, you will speed up the process to save 25% or more in the short and long term. Watch the webinar

APRIL 7 -- Archived recording available. Join us for a webinar focused on legal issues and suggested best practices for when employees exhibit Covid-19 symptoms or test positive for the virus. Travis Vance, Chairman of the Fisher and Phillips Covid-19 Task Force, and Douglas Greenhaus, Chief Regulatory Counsel, NADA will review key issues, concerns and potential solutions. Topics will include emergency leave eligibility, medical privacy, government guidance and mandates, and protecting employees, customers, and the dealership. Watch the webinar

ARPIL 3 -- Archived recording available. Join this panel of NADA experts as they discuss best practices for sources of immediate cash and other cash flow essentials to ensure that your dealership maintains the lifeblood of its business. Watch the webinar

APRIL 2 -- Archived recording available. Join NADA's Paul Metrey and three dealership accounting firms (Boyer & Ritter, Crowe, and Moss Adams) to learn how dealerships can benefit from a series of favorable tax provisions in the new CARES Act. The webinar will focus on both immediate opportunities for dealerships and longer term tax planning considerations. Watch the webinar

APRIL 1 -- Archived recording available. Hosted by NADA regulatory and legislative executive staff, this webinar focused on the federal CARES Act, in which Congress made a variety of emergency loans available to small businesses. For dealers, the most anticipated of these initiatives is the Paycheck Protection Program (PPP). Details of this program and its impact on eligible businesses is covered in detail. PPP applications can be submitted beginning Friday, April 3. You can find the loan application and program details here.  |  Watch the webinar

MARCH 19 -- Archived recording available. Listen to expert labor attorney Rick Warren review key pandemic-related legal issues and mandates for automobile dealerships, focusing on issues involving employees, customers and business continuity. Joining Warren were NADA's David Regan and Doug Greenhaus to discuss legal compliance and policies impacting franchised dealerships, their employees and their customers. Watch the webinar