Electric-Car Companies Are Less Responsive to Customer Questions: Survey

Published July 20, 2022

By: John Voelcker

Source: Car and Driver

Electric-vehicle advocates and early adopters have long maintained the experience of learning about EVs, shopping for them, and buying them is better at those few brands that sell directly to buyers—Tesla foremost, now also Lucid and Rivian—than at conventional third-party franchised dealers of the sort used by Toyota, GM, Honda, Ford, and other established carmakers.

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