How auto dealers are adapting to changes in new car buying behavior

Published August 18, 2022

Source:  CBT News


In the last few years, new and used car dealerships across the U.S. recognized the need for digital transformation, and as a result, customer satisfaction and dealership productivity soared. But with inflation skyrocketing and tight vehicle inventory persisting, how are dealerships reacting to a market now driven by the three E’s: economy, electrification, and eCommerce?


Today on Inside Automotive, we hear firsthand from those on the front lines of retail automotive, including Ruben Santiago, General Manager of Nalley Lexus of Roswell, Brandon Apon, General Manager of Mall of Georgia Mazda, and Lori Wittman, President of Retail Solutions for Cox Automotive.


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