Upgrade Your Online Fixed Ops Presence

Track: Fixed Operations

Thursday, March 10, 2022 4:00 PM - Tuesday, June 14, 2022 5:00 PM

Room:

Location
W224

Presenters: Nate Chenenko, Gabi Salomon

Only 21% of dealership customers schedule service visits online, often because the online ecosystem at the dealership struggles to deliver a high-quality customer experience. From finding a vehicle, to booking and executing service, dealers and OEMs alike consistently underperform tech-forward industries. Consider the current customer experience in the dealership channel, with a focus on fixed operations. Learn how the dealer experience compares to competitors within and outside our industry. Strive for a renewed drive to invest in the online face of the dealership, to bring dealers into the modern era of digital ownership.

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Nate Chenenko
Presenter

Nate Chenenko
Director

A director who's been with Carlisle & Company since 2012, Nate Chenenko focuses on Carlisle's extensive industry benchmarking practice, evaluating the parts supply chain operations of more than 30 OEMs in North America, Europe and other global markets. Chenenko also leads Carlisle's emerging trends research, which he presents during the company's annual conference events. He previously presented at the 2019 Fixed Ops Journal Forum on the impact of electric vehicle technology on the fixed operations space. Nate has a B.A. in Economics and Political Science from the University of Rochester.

Gabi Salomon
Presenter

Gabi Salomon
Senior Consultant

Gabi is a Senior Consultant at Carlisle & Co. Since joining the firm, Gabi has worked on a variety of projects assisting Carlisle's clients in implementing industry best practices as well as researching and reporting on current trends and disruptors in the motor vehicle aftersales market. Gabi holds a B.A. in Economics and Spanish from Tufts University.