The Ultimate Service Advisor-- The Key to Technician Recruitment and Retention
Track: Dealer Learning Lab
Saturday, March 12, 2022 2:00 PM - Tuesday, June 14, 2022 2:20 PM
Presenters: Brian Crossin
Brian Crossin is an NADA/ATD Academy instructor with 21-plus years of fixed operations experience, including 12 years as an award-winning certified master parts manager. Crossin specializes in process improvement, retail growth, e-commerce and change management. He is certified by the Association of Talent Development as a master trainer and is also certified in change management.