Maximize and Monetize Your Out-of-Warranty Customers

Track: Business Essentials & Innovations

Sunday, March 13, 2022 1:00 PM - Tuesday, June 14, 2022 1:20 PM

Room:

Location
Dealer Learning Lab

Presenters: Cathy Orrico

Your parts and service department is the profit center of your business; but, far less than 25%  of vehicles five years and older are serviced at a dealership. With the average age of passenger vehicles in the U.S. reaching nearly 12 years, you are likely missing out on a significant portion of the 280 million vehicles on the road today. Learn how to establish lifelong relationships with your buyers that will keep them coming back, and how to attract and monetize customers well beyond the warranty period.

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Cathy Orrico
Presenter

Cathy Orrico
Automotive Business Lead & Chief Client Officer

With more than 30 years' experience in the automotive industry, Chief Client Officer Cathy Orrico helps further Agero's strategic direction, helping clients transform the customer experience in innovative, meaningful, and profitable ways throughout the vehicle ownership lifecycle. She oversees client services, account and sales management, contract negotiations, and training. Orrico previously served as VP Sales at Reynolds and Reynolds, where she was responsible for OEM solutions. She also held positions in sales management, sales and marketing, and began her career in customer service. Orrico studied Economics and Marketing at Western Michigan University.