The 4 Disciplines of Execution in Service

Track: Fixed Operations

Friday, March 11, 2022 10:30 AM - Tuesday, June 14, 2022 11:30 AM

Room:

Location
W221

Presenters: John Fairchild

Explore different strategies, techniques and processes, and learn about the latest technologies, software and tools to advance the dealership's goals of client satisfaction and profitability. Follow a step-by-step strategy to establish a protocol for the perfect customer experience. Learn two key points: "No strategy, software, kiosk or tablet will work until we make it work." And, "Often the lacking element is simply execution: knowing what to do but failing to do it." Take away an "operating system" framework that will focus your team on your important goal.

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John Fairchild
Presenter

John Fairchild
President & Fixed Operations Coach

John Fairchild has had a lifelong passion with cars and has been working in the Auto Parts and Repair Industry since 1980 at the age of 15. John has held just about every position in a Dealership; from cleanup to General Manager. John is a leading expert in training Fixed Operations Staff to perform at their highest level to achieve completely satisfied customers and excellent profits for the Dealership. Specialties Include: Service Advisor Sales and Customer Satisfaction Training, Service manager Training, KPI Metrics Tracking, Parts Manager Training, Fixed Operations personnel job training.

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