Safety and Recalls



For 50 years, Congress has entrusted franchised automobile dealers to repair vehicles recalled by manufacturers for safety defects or noncompliance reasons.


When it comes to vehicle recalls, America’s franchised new-car dealers are united behind one goal: Fixing 100 percent of the recalls 100 percent of the time for 100 percent of the driving public.


Why It's Important

For 50 years, Congress has entrusted franchised dealers to repair those vehicles recalled by manufacturers for safety defects or noncompliance reasons.

Dealers are the critical linchpin between auto manufacturers and a 100-percent recall completion rate, and dealers are proud to have completed nearly 77 million recall and warranty repair orders for our customers in 2015 alone.

Getting to a 100-percent recall completion is dependent on two factors: The speed at which automakers can produce repair parts and get them to dealers; and the willingness of vehicle owners to bring recalled vehicles to their dealership for repairs as soon as parts become available.

Dealers have the capacity and expertise to fix 100 percent of vehicle recalls, but they can’t do it without parts, and they can’t do it without the vehicles in their service bays.


What's Happening Now

America's new-car and -truck dealers are committed to supporting efforts to help us achieve a 100-percent recall completion rate.

And because achieving a 100-percent recall completion rate is so important, dealers have warned against policies that could impose a costly and unnecessary consumer trade-in tax and potentially even lead to fewer vehicles getting the recall repair service that they need. 

Fixing 100 percent of the recalls 100 percent of the time for 100 percent of the driving public: Our customers deserve nothing less, which is why dealers will continue to fight for nothing less.