Week Three: Fixed Ops 2 - Service

NADA AcademyWEEK THREE

FIXED OPERATIONS 2 SERVICE

 

Understand the importance of the service department and how it serves as the backbone of the dealership. Recognize the impact properly designed processes have on both the service department and the entire dealership’s financial performance.


AGENDA

Assessing gross profit opportunities

Analyzing labor pricing strategies

Evaluating technician and service advisor performance

Understanding production and scheduling techniques

Linking telephone strategies to service sales

Service legalese

Sharing best ideas


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