This session will focus on all the key elements of what the Perfect Service Department should and could look like. All aspects from the Customer experience to generating more revenue and profits will be covered. Areas such as, the service drive, dispatching, upselling Customer pay revenue and how an interactive delivery process works. Your Customers deserve the best when they visit your Dealership. You cannot provide the best, if you do not know what the best looks like. This session will lay out a road map to what the best looks like, how to develop a team of the best and then how to implement the best processes and procedures to accomplish that goal.
Tags: New and Pre-Owned, Parts, Service, Customer Relations, Fixed Ops Marketing, Policies