Measuring Service Department Profitability

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Learn about the concept of profit centering for a service department. Use a variety of templates and analytic tools to evaluate gross profit by expense categories, determine the productivity of technicians, and analyze the effects of expenditures — such as shop supplies, policy work, uniforms, and parts washers — on gross profit. Compare expenditures and productivity measures against NADA guides and profiles to better identify areas of opportunity for improving profitability.

Tags: IOC, Interactive Online Course, Service Department, Measuring Profitability


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