2021 Consumer Outlook: Increasing Loyalty in the Next Chapter of Mobility

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Dania Rich-Spencer

Mike Dovorany

Chris Barnes

Connectivity, autonomous, shared and electrification (CASE) were major disruptors to mobility prior to the pandemic. COVID-19 has amplified the challenges associated with managing these disruptors. How does CASE or the future of mobility look now, considering a new consumer mindset and associated behaviors? Learn how to convert the uncertainty caused by the pandemic to a level of acceptable risk as dealers navigate the changing automotive industry. 

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