The pandemic forced dealers to rethink their strategies for managing their service departments to promote the best performance among technicians and ensure customer satisfaction. Many of the emergency policies, practices and procedures led to new pathways to profit. Explore how strategies such as extended hours, multiple shifts and innovative technological solutions that evolved during the pandemic can increase your technician proficiency during both typical and turbulent times. Examine the cost of technician turnover and how you can avoid it. Finally, discover new ways to get more out of your existing and new technicians.
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