Attract, engage and grow millennial and Gen Z talent into the highest-performing employees at your store. The gap between the motivations and expectations of the generations is easily solvable with two steps: 1) Provide a career path, so employees know what they can achieve at your organization, and 2) Implement a monthly scorecard and review process, so that each employee knows what is expected of him or her and can develop a plan to improve. In this workshop, I will share best practices and point out the pitfalls. You’ll be able to implement the processes in your store the week after the Show!
Tags: NADAShow, 2021, Texting, Personalized Video, DriveCentric, Engagement, Customer Experience