Service Department Effectiveness for the 21 Century

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Greg Dryden

It’s time to meet the rising bar of customer expectations and deliver a completely digital service experience. Today’s customers expect their service experience to be simple, convenient and frictionless throughout the entire ownership cycle. This workshop will arm attendees with a plan to deliver an enhanced customer experience while making their service departments more efficient and profitable.

Tags: NADAShow, 2019, Appointment Process, Service Write Up, Repair Order Management, Parts Specifying, Pay Plans.

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