Master The ABCs of a Successful BDC

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Shannon Everhart

Many BDC training approaches fail because they're too complicated and focus on process over people. Gain key takeaways on: A streamlined recruitment approach that predicts employee effectiveness before you hire; boosting output with two techniques for doubling dial count; and creating a radical culture transformation in your call center that inspires your reps. Learn how to implement a smart pay plan philosophy that increases morale and motivation as well as a call cadence that dramatically increases speed to lead and number of sales that come from your BDC.

Tags: NADAShow, 2018, N18RT10, variable operations, human resources, BDC, call center, culture, recruitment, hire

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