Most of our industries' sales processes were created BG (Before Google), and way before the smartphone phenomena. Our customers attention spans are shrinking, their expectation for great service is increasing, they value their time as much (and maybe
more) than money, misinformation and disinformation on the internet is everywhere and a consistently great customer experience is sales nirvana. This webinar will address the fundamental customer psychology opportunities your team must come to grips
with if you want to be successful today.
This webinar — recorded in 2015 — is available for informational purposes only. NADA makes no representations as to its completeness, accuracy, or timeliness and nothing in this recording and accompanying materials is intended to constitute
legal advice. The content of this webinar recording: (a) is current as of the date of the recording; and (b) has not been reviewed or updated since that time. If this webinar recording includes guidance on legal and regulatory compliance, then it
is relevant only as of the date of the recording. Dealers should refer to this webinar as guidance material at their own risk and only after consulting with legal counsel for any updates to federal law, as well as any relevant state and local law.
Any reference herein to any entity, person, organization, activities, products, or services as well as any links to external websites, does not constitute or imply any endorsement, recommendation or approval by NADA. The presentation of this information
is not intended to encourage concerted action among competitors or any other action on the part of dealers that would in any manner fix or stabilize the price or any element of the price of any good or service.
Tags: webinar, 2015, september, se315, online, marino, north american automotive sales success academies, sales, profits, csi, customer relations, customer expectations, #memberbenefits, #webinars, Duane Marino