WEEK THREE
FIXED OPERATIONS 2 SERVICE
Understand the importance of the service department and how it serves as the backbone of the dealership. Recognize the impact properly designed processes have on both the service department and the entire dealership’s financial performance.
AGENDA
Assessing gross profit opportunities
Analyzing labor pricing strategies
Evaluating technician and service advisor performance
Understanding production and scheduling techniques
Linking telephone strategies to service sales
Service legalese
Sharing best ideas
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