A Dealer Guide to Warranty Administration

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SP17_Warranty_Administration_150wThe recent spate of vehicle recalls has led to record-breaking warranty sales. Along with the increase in warranty work comes added responsibility for recordkeeping, documentation and claims processing. Failure to submit claims properly can mean devastating financial and legal losses. Thus, it's important to have a warranty administrator serving as an internal auditor to make sure you claim all warranty work you're entitled to, prevent improper claims, protect your franchise, and bring all your claims to resolution. This guide provides a sample procedure for handling warranty claims, from the time a customer calls for an appointment to the time the claim is processed. 


Tags: SP17, warranty, administration, recalls, repair, auditor, claim, claims, vehicle, administrator, documentation, profitable, profitability, process, fraudulent, reimbursement, receivables, schedule, chargeback, #MemberBenefits, #DrivenGuide

 


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