ATD Performance Measurement 2021 provides medium- and heavy-duty truck dealers with relative comparative performance guides, including overall dealership performance and departmental information for sales, service, parts and body shop. The publication analyzes 60 Critical Operating
Variables (COVs) for ATD 20 Group members and Academy participants for calendar years 2018 through 2020, and also provides expert commentary on the current and future state of the industry.
Tags: ATD, TDO8, TD08, commercial trucks, medium-duty trucks, heavy-duty trucks, COVs, critical operating variables, Academy, 20 Group, Class 8, Classes 5-7, COVID-19, virus, pandemic, EVs, zero-emission, Service Relationship Management, SRM, Advanced
Preventive Maintenance, ADAS, #MemberBenefits, #DrivenGuides, Driven Management Guide