Basic Telephone Skills for Dealership Personnel

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CR4_TelephoneSkills_150wThis dealer guide establishes guidelines for telephone etiquette, and is designed for everyone in your dealership who communicates with customers. Included are telephone answering tips, as well as best practices for placing callers on hold, transferring calls, and handling customer complaints.

Tags: Driven Management Guide, CR4, CR04, CRO4, Telephone Skills, Fundamentals, Customer Relations, telephone etiquette, customer communication, answering phones, customer complaints, ATD, Commercial Trucks, Heavy Duty Trucks, #MemberBenefits, #DrivenGuides


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