Auto Sales & Finance in the New Consumer-First Era

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Pete Margaros

Josh Herbert

Following a tumultuous year for consumer finances, buyers have proved to be consistently resilient. Credit reports largely rebound and consumer-level delinquency rates for auto loans continue to improve at a relatively consistent rate. However, COVID-19 is still having an impact on consumer finances and as consumers begin to exit forbearance and deferment programs, it’s critical dealers think ahead to meet consumers where they are by evolving their automotive sales and finance processes.

Join Pete Margaros, automotiveMastermind Senior Dealer Relations Manager, and Joshua Herbert, TransUnion Senior Director of Market Development, for a fireside chat. They will shed light on how consumer credit trends were impacted and buying preferences changed during the pandemic and why dealers need to evolve to meet these evolving demands.


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