Having difficulties receiving emails from NADA?

Following these simple steps may help.

QUICK LINKS

STEP 1:
Make sure your email address is eligible to receive emails from NADA.

STEP 2: Make sure you have not mistakenly opted out of receiving emails from NADA.

STEP 3: Make sure NADA has the correct email address.

STEP 4: Check your SPAM or junk folder.

STEP 5: "White list" NADA's bulk email sender.
                        Desktop Level 
                        Server Level


STEP 1

Make sure your email address is eligible to receive the desired email from NADA.

NADA sends out several different types of email communications, and just because we have your email address on file does not mean you will receive every message sent.  For instance, some email communications are sent only to dealer principals.

Return to Top


STEP 2

Make sure you have not mistakenly opted out of receiving emails from NADA.

Visit NADA’s Email Preferences page at http://preferences.nada.org to check your email preferences.  If you do not see your desired publication listed on the Email Preferences page, send an email to subscribe@nada.org to make sure your email address is on the list for that publication.

Return to Top


STEP 3

Make sure NADA has the correct email address.

If your address is incorrect or misspelled, messages will bounce back to NADA. If you have a nada.org login, click here to change or correct your email address. (Non-members: Send an email to media@nada.org to change or correct your email address.)

Return to Top

STEP 4

Check your SPAM or junk folder.

Sometimes emails from NADA are filtered as spam or junk mail and placed in folders marked as such. This is especially true of services such as Yahoo!, AOL, Gmail, and Hotmail, which also give users the ability to mark messages as spam to prevent future delivery (note: marking messages from NADA as spam – even just once – will cause your email address to be suppressed from future delivery. To remedy this, see Step 5.) If the desired message is found in the spam or junk folder, you may want to disable spam filtering or mark messages from NADA as "not Spam."

Return to Top


STEP 5

“White list” NADA’s bulk email sender.

There is no better way to improve email delivery than to “white list” NADA’s sending information. White listing will tell your system to allow emails from our email provider through your spam controls.

White listing must take place at two levels: at the recipient’s desktop level and at their server level. Most email users can handle desktop level white listing. You should consult your email administrator to white list at the server level. Below are some instructions for white listing MagnetMail, the bulk email sender that NADA uses to send most of our email communications.


Desktop level White Listing

Select the type of email service you are using and follow the appropriate steps for that specific email account:

AOL Subscribers:

  1. From your mailbox screen click on the drop down arrow to the right of the 'Mail Options' and then click on Address Book.
  2. Click the Add button (Add Contact for version 8.0).
  3. Type in or cut and paste mmreturn@magnetdev.com into the 'Screen Name' block, and then click Save.

Hotmail Subscribers:

  1. Select the Options links in the upper right of the screen.
  2. Click on Junk Email Protection.
  3. Click on Safe List.
  4. Type in or cut and paste mmreturn@magnetdev.com into the the box and then click Add.

Yahoo Subscribers:

  1. From your mailbox screen click on the drop down arrow to the right of the 'Addresses' and then click on Add Contact.
  2. Type in or cut and paste mmreturn@magnetdev.com into the the Email box and then click Save.

MSN Subscribers:
(MSN 8)

  1. Click on Email settings.
  2. Click on the Junk Mail link.
  3. Click on Safe List.
  4. Click on Add an item to this list.
  5. Type in or cut and paste mmreturn@magnetdev.com into the the Safe List box and then click Add.

(MSN 9)

  1. Click on Settings: Email | Junk email.
  2. Click on the Junk Email Guard link.
  3. Click on Safe List.
  4. Type in or cut and paste mmreturn@magnetdev.com into the Safe List box and then click Add.

Juno/Netzero Subscribers:

  1. From your mailbox screen click on the Address Book tab.
  2. Next to the Lists tab Click the 'Add new contact' link.
  3. Type in or cut and paste mmreturn@magnetdev.com into the Email Address block, and then click the Save button.

Earthlink Webmail Subscribers:

  1. From your mailbox screen click on the Address Book.
  2. Click the Add button.
  3. Type in or cut and paste mmreturn@magnetdev.com into the Email block, and then click the Save button.

Outlook 2003:

  1. From your inbox select Actions then select Junk Email and click on Junk Email Options Address Book.
  2. Click the Safe Senders tab.
  3. Type in or cut and paste mmreturn@magnetdev.com into the block area, and then click the OK button.

    Return to Top


Server Level White Listing

Give this information to your email administrator. If your administrator does not wish to white list our email provider as described here, we recommend you open up a generic account from a service such as Yahoo!, AOL, Gmail, or Hotmail.

Email Service Provider: Real Magnet (http://www.realmagnet.com/)
The sending server is either:
66.70.82.40
64.106.137.140
64.27.72.0 through 64.27.72.254
209.18.70.1 through 209.18.70.254
209.18.93.1 through 209.18.93.254

All of the above IP addresses are sub-domains of magnetmail.net (mail*.magnetmail.net)
The return path is:
mmreturn@magnetdev.com
(66.70.25.24)

Return to Top