For nearly a century, the franchised new-car and new-truck dealer model has benefited consumers, automakers, and local communities across the country. It remains the most efficient and trusted way to sell, service, and finance vehicles – providing competition, convenience and choice in every market. Independent research confirms that this model delivers greater value and lower costs than direct sales, strengthening both the industry and customers it serves.  

Motor vehicles are among the most regulated consumer products in America, requiring proper licensing, insurance, and often financing. Dealers must also comply with rigorous environmental and safety standards. Every state legislature has enacted laws that govern how cars and trucks are sold and serviced. These dealer franchise laws not only safeguard consumers, but balance the interests of manufacturers and their franchised dealers. By upholding these laws, states help maintain a competitive marketplace for consumers.  

Key Points

• The dealer franchise system benefits consumers. Consumers benefit from the franchised dealership business model first and foremost on pricing. When local dealerships of the same brand compete for a customer’s business, prices drop—often significantly. Dealers also compete on financing, where they have access to multiple lenders nationwide that are all trying to outbid each other. This competition benefits consumers, who usually don’t have access to or the time to pursue such an array of lenders. And dealers compete on service and parts, providing consumers with access to professional and certified repairs virtually anywhere at any time. Consumers also benefit when dealerships take on warranty and recall work. That’s because dealerships get reimbursed by the manufacturers for performing warranty and recall repairs, which enables dealers to make warranty and recall repairs at no cost to their customers.

• The dealer franchise system benefits local communities. Local dealerships are the economic cornerstone of their communities. When other large companies move in and out of communities, dealers remain, offering good-paying jobs with opportunities for advancement. Along with the more than one million jobs at their stores, dealers also support an additional 1.18 million jobs in industries that service and do business with auto retailers. These jobs are critical—especially in providing tax revenue—to the bottom line of many local communities.

• The dealer franchise system benefits manufacturers. With franchised dealerships, vehicle manufacturers gain a free distribution channel for their products. Local dealerships have invested more than $200 billion in land, buildings and infrastructure to sell and service vehicles. New-vehicle dealerships have transformed over time from corner lots adjacent to service stations into multi-million-dollar facilities with modern amenities, focused on customer satisfaction.